Click on the Toggle Sound Library button to access the Sound Library. Click on the Import/Edit Sound button. The Sound Editor Element window appears. Click on the Import Sound button (in...
Your product code will always be valid, even if a newer version of your product is available. If you upgrade your product to a newer version, you will receive a new product code for the upgrade. The...
You need to provide your YouTube account username and password when uploading a video to YouTube through the software.
Your friend must have the same version of the software as you do AND it must be a registered copy. Save your project, then copy your project onto a USB key and give it to your friend. Your...
Comic Boom 2.0 can open projects from Comic Boom 1.0. In the top menu bar go to File > Open to open a file that was created in Comic Boom 1.0.
Having a problems using Flip Boom Cartoon? Click on these links: Watch the Flip Boom Cartoon Take a Tour demo Read the Tips and Tricks on the Flip Boom Cartoon How To page
The Toon Boom Activation Wizard is the application used to activate, install and manage the license for the product you purchased. The Activation Wizard will guide you through the activation process...
Mac OS X 10.8 Mountain Lion Toon Boom products can be used on Mountain Lion. However, there is a procedure necessary to lower the security settings when installing the software, running the license...
As long as you don′t perform a "low-level" reformat of your hard drive, you will not be required to reactivate your Toon Boom product license code. If reactivation is necessary, the...
Toon Boom products can be used on Mountain Lion. However, there is a procedure necessary to lower the security settings when installing the software, running the license wizard, and opening the...
If Animate Pro version 1 was activated by email, it is not possible to return the Animate Pro version 1 Product Code by email. YOU MUST DO THE FOLLOWING: 1. Contact licensor@...
To prevent the Toon Boom software closing unexpectedly after launching it on Mac OS 10.6.3 YOU MUST HAVE A PRINTER CONFIGURED on your machine. So you must either, physically connect a printer...
Exporting to YouTube format crashes Toon Boom Studio 6.0
Boom Time is the term given to the period when the trial version will expire.You may encounter the following situation:Boom Time is at 0 when you install Toon Boom Studio v3.0 Trial version for the...
Any sound which plays longer than your animation will cut off when your animation reaches its last page, in other words, the animation and sound have to play for the same length of time. If your...
When you install Toon Boom software that requires activation, you are asked to perform two tasks: Enter your product code (this is sent to you by email when you make an electronic purchase...
Yes, issues related to Installation and Download will be answered by email only and at no charge. Please write to support@toonboom.com
You might encounter this message while trying to install Toon Boom Studio or Toon Boom Studio Express on Mac, ''You cannot continue. There is nothing to install".This occurs because there are still...
When using Storyboard Pro 4 to export bitmap layers to Harmony, they will not be visible in Harmony 10 if you exported using the Original Scene export style. The animatic export is unaffected and...
This setup is for large scale installation only. The license generated using the product code in the Activation Wizard is installed on a license server (this can be a machine where the product is in...
Choose what you are doing and click on the tutorial link which fits your situation
Deactivate License is an action done to return a license to Toon Boom Animation in order to grant the product code a new activation on another machine. Once the license returned, the product will not...
The Software must be installed on a computer that has Internet access. If you do not have Internet access you will not be able to activate the software. After installing the software and opening...
To correctly activate Toon Boom software make sure that the time displayed on your computer is correct. If you receive a message asking you to reactivate your software AFTER it has already been...
The Mac Operating System (Mac OS) determines which version of Toon Boom Studio you can run.Other factors may also include RAM and available hard disk space.The following versions of Toon Boom Studio...
When I import SWF or AI files into Animate or Animate Pro why does the function for importing these files appear greyed out?The quick answer to this is because the Library folders are locked.Unlike...
Boom Time is the term given to the period when the trial version will expire.You may encounter the following situation:Boom Time is at 0 when you install Toon Boom Studio Trial version for the first...
When using a Mac OS the "Quit Toon Boom Storyboard Pro 2" option will not work, and neither will the shortcut for it. This only affects the Welcome Screen.
When loading a project created in Storyboard Pro 2, which contains Final Draft scripts, it may take a while to open the first time in Storyboard Pro 4. When this happens, select the Storyboard view...
Templates created in Storyboard Pro 1.6 or earlier cannot be used in a project created with Storyboard Pro 4. The following error message will be shown when you use such a template in a project:...
There is an issue with displaying the Storyboard 4 documentation in HTML 5 format on Mac Mountain Lion (10.8) with Safari 6.0. The shell is blank. To work around this, the Local File Restrictions...
When configuring a license server using Storyboard Pro 4 on Mac OS X, the license.dat file must be manually edited to replace “this_host” with the actual hostname of the server.
QuickTime movies generated with export to XML (File > Export > EDL/AAF/XML) can’t be connected when importing in Final Cut Pro.
If you bought a product online, you will immediately receive a confirmation email that includes a link to download your product. Click on the link to download the product you purchased. OR When you...
The DirectX setting requires that, at a minimum, DirectX version 9 be installed on your machine.
No, our products are only available as a download.
Bones envelope layer shows phantom updates in Camera view when selected.
Background not visible when user sprite is used in Bone Animation.
Lip-sync is wrong when sound start time is different than zero.
Icons are misaligned on main toolbar in small icon mode.
Error! Cannot reopen saved Sample Project.
Cannot change wrong peg loop value with saved project TBS 7.
Light table does not work when applied on bitmap.
This crash can also occur with the Bone Manipulator tool selected.
Full Drawing Mode Freeze on Exit.
Workspace menu option greyed-out before creating projects TBS 7.
A new global library will be created for version 7.1. Therefore, the old library will likely have to be added manually. Step-by-step instructions to adding a new global library can be obtained by...
Due to the compatibility of Toon Boom Studio versions 7.0 and 7.1, users will receive a message whenever saving an older project in version 7.1. This message states that the respective project will...
All projects created with previous versions of TBS will open in 7.1, but not vice-versa! This means that all projects saved in version 7.1 will be converted to the 7.1 file format and therefore will...
Your previously activated version 7.0 license will work correctly to run version 7.1, with no additional steps necessary.
The preferences for your former version of Toon Boom Studio will not be remembered in the new version. You will need to re-establish your presets for Toon Boom Studio 7.1.
Installation of Studio version 7.1 will not uninstall version 7.0. You can continue to use version 7.0.
Cannot rename elements by double-clicking on element.
Recent file titles get squashed in the Welcome screen.
Workspace menu option greyed-out before creating projects.
Crash Runtime error with Minus Max Amount values.
If you intend to move from Animate or Animate Pro to Harmony, please contact support@toonboom.com BEFORE you do this.
Existing network customers who wish to upgrade from Animate (or Animate Pro) version 1 to Animate (or Animate Pro) 2 MUST contact Toon Boom Animation through licensor@toonboom.com. ...
1. Existing customers who upgrade to Animate 2 will receive a copy of Animate 2 and a 15-Day Product Code. This will allow the customer to use...
Existing network customers who wish to upgrade from Animate version 1 to Animate 2 MUST contact Toon Boom. 1. Toon Boom will automatically send a list of all the Toon...
This deals with the two scenarios explained below: Crossgrading from Animate version 1 Crossgrading from Animate 2 Crossgrading from Animate version 1 1. Existing...
If Animate was activated by email, it is not possible to return the Animate version 1 Product Code by email. YOU MUST DO THE FOLLOWING: 1. Contact licensor@toonboom for more...
Typical Activation Setup The license generated using the product code in the Activation Wizard is installed locally on the computer which you will use the product on. Activating by Internet (Fastest...
Yes, you must activate your Toon Boom product to confirm that your product code (license) is valid. If you do not activate your product, it will not work.
A Product Code is another word for the product license. It is a unique code made up of five groups of four alphanumeric characters. The product code is required for activation and registration....
If you are not able to find your product code, you can log into your account on the Toon Boom Animation website (by using the user name and password that you created when purchasing your software)....
If you want to transfer your software to another computer, you must: Return the license and uninstall the software if it is going to be a permanent move. If you don't know how to return your...
As long as you re-install the same operating system, you will not be required to deactivate and reactivate your Toon Boom product license.
The Product Code (license) can be used on all supported operating systems, these are listed in the product system requirements. The Product Code is not linked to any specific operating system.
License activation is mandatory to prevent unauthorized usage of the product and is required to run the software on your computer, whereas license registration is optional. Registration is...
Activation consists of the product code that you enter, combined with a unique machine identifier generated by your computer. Only this information is provided to the Toon Boom activation server to...
Several Toon Boom products can be installed and activated at the same time on the same computer. You can open the License Wizard application to activate all the newly installed Toon Boom software at...
It depends on the product. Home User products have 2 activations available with one licence key, while Professional products only have one. In the case of our Professional products, if you need to...
As long as you restore the same operating system, you will not be required to deactivate and the reactivate your Toon Boom product license. For further inquiries or a more detailed response, please...
This topic applies to all Comic Boom and all Flip Boom products and explains how to install, activate and deactivate the software. To read the article, go to the Attachments section at the bottom of...
When you create a panel (or shot) you are presented with a thumbnail of the image at its default position. If you have added a transform, this may not be the definitive image that you wish to...
This is the specific procedure required when you purchase an upgrade license from Animate to Animate Pro. The Toon Boom Animate Pro upgrade requires a specific license and a specific order of license...
For information on what specifications you need to make your animation export viable for YouTube and Facebook, please refer to the links below: Youtube: http://support.google.com/youtube/bin/static....
If you are using a drawing pen and tablet (such as a Wacom) and you click on the undo button too many times, the pen may stop working in Comic Boom.
When using a Wacom mouse on a Wacom tablet some functions might not work properly. For example, you can draw with the mouse, but you can't select a command from any of the menus.
In a Nature effect when the Reset to Default option is use, the Duration field does not reset.
When playing a preview of your animation, if you perform another function at the same time, such as the undo, the program might freeze.
If you are using bones to create your animation and you experience a problem with the ordering, it may be because the bone's influence is set to Infinite. You may experience this ordering issue right...
MPEGs that have mixed image and sound will not have their sound imported in the software. IMPORTANT: Only MPEG1 can be imported into Toon Boom Studio. Toon Boom Studio does not support MPEG2 and...
I can't delete multiple layers at the same time in Xsheet view.
When importing a .pdf or .ai with objects filled with semi-transparent colours, the imported objects will not appear in Studio with the semi-transparent fill.
When rendering to .swf, the sound will not be exported properly if the user exports using Selection or Free Playback Range.
When a vectorized bitmap with alpha has a drop shadow, the drop shadow appears bigger on import than the actual bitmap.
Unfortunately, we don't offer refunds. If you are unsatisfied with your software purchase, we would be happy to discuss the situation with you. Please contact us by writing to customerservice@...
This table lists the Toon Boom products which now support the software activation technology.
Go to our website and choose the animation product which suits your needs by reviewing the information on each of our product pages. Videos, tutorials and user stories are all readily available to...
All payment options available for purchasing Toon Boom products are secure and conform to the latest security standards.Credit Cards- VeriSign Payment Services allows Visa.- PayPal accepts Visa,...
No, Promo codes can not be combined to get a discount on more than one product. A Promo code is only available on the product it is allocated to in the special offer.
I just purchased and downloaded Animate Pro from your website. I entered the product code in the Activation Wizard, and got activation confirmation, but the program won't start up. When I...
All layers of PDFs and AI formats are imported into one single layer.
JPEG 2000 images created by applications other than QuickTime or Studio can not be imported.
QuickTime Export: Even if the sound is removed from the QuickTime options, the exported video has sound.
No. It is not possible to purchase our products from computer or electronics stores. For your convenience we allow you to purchase from our own secure online store. You can do this from the comfort...
To be eligible for an Academic version of the software you MUST fulfill one of these criteria:Student attending an approved academic institution Faculty employed by approved academic...
Occasionally, there will be a Promo code discount associated with an exclusive special. Use the Promo code during the checkout process to get the reduced price for your product.
New capture devices can only be detected at launch of the application.
Exposure Sheet view: Operations (e.g. display, delete, etc...) can not be performed on a multi-layer selection. The operation will only be applied to the layer that was selected first.
Tablet PC and Windows Vista: Flipping to Portrait mode does not work automatically.
Function Editor:When copying a keyframe from one cell frame to another, Velocity remains at 100% in the Function Editor. This happens on the third keyframe and then all subsequent keyframes added.
The position of Rotation and Scale pivot points can not be locked. Moving either of these points may affect the position of the other.
The Dropper tool only selects colour from the current art layer in the Camera and Drawing views.
When real time anti-aliasing is NOT turned on...The onion skin opacity value set in the preferences is not applied to colour textures in TVG drawings, they always stay opaque.
Morphing a brush line that contains line texture will convert the line to a solid fill for the duration of the morphing sequence.
If you select a morphing sublayer drawing you will find that it does not display in the Camera View.
If you are working in the Camera view, the Crop Frame area can not be moved using the Translate tool and the left mouse button. Clicking in the Camera view will unselect the Crop Module instead.
A peg that is parent to drawing elements that are inside a group will not have the collapse/expand arrow in the Timeline if the peg is outside of the same group. It will not be possible to visually...
When you use Preview Selected Drawings in the Xsheet the Preview resolution is not taken into account. For example, if you set the preview resolution to 1/4 the preview is still shown at full...
Dragging a template generated from an SWF file to the network discards the composite.
There are two ways to obtain your update patch, which method you use depends on how you obtained your software license. If you registered your software online (the license was not given to you by...
This is usually a corruption in the InstallShield folder and prevents the installation of the software. This error will appear as you launch the software installer.
--- Could not open /Applications/Toon Boom Storyboard Pro.localized/Toon Boom Storyboard Pro.app/Contents/usa/etc/resolution.conf
If you setup user accounts on your machine with limited access to the Preferences and Library you should be aware of the following: You may be unable to obtain pressure sensitivity on the pen with...
When a symbol is created from a selection that contains a looped sound, the sound will not be carried to the symbol.
If access to the original computer is not available, you may not be able to activate software on the new computer. In this case, please contact support@toonboom.com for assistance.
You may encounter the following situation: When you generate an image sequence in PNG format using Toon Boom Studio all the frames that were created come out empty. This occurs when some options...
In Windows 7 when the following option is turned on: Use Flicks to Perform Command Action Quick and Easily available in the Control Panel > Pen and Touch > Flicks This results in...
If you upgraded your Windows or Mac operating system, or reformatted your machine without returning your license you may experience some errors. If you bought a new computer and are trying to...
Bamboo Pen tablet (driver 5.2.0-7a) on Windows Vista: Mouse mode causes offset in pen strokes.
After you publish your animation to iTunes, you need to use the features in iTunes to convert it so you can sync it with: iPad iPhone or iPod For iPad ...
In Flip Boom All-Star if you scale a template, the lines of the drawing will often become so thick due to the scaling, that you will loose detail.
If you select the Text tool in Flip Boom All-Star and then try to Select All by using the keyboard shortcut [Ctrl]+[A], it does not work. This occurs when you do the following: In current frame...
The Quick Launch Icons for Comic Boom are not available under Windows 7.
In Windows 7 if the Aero GUI is switched on and the Xsheet scrollbar is used, the Open GL view becomes temporarily disabled (either Gray or Black). To restore the view, click on the drawing in either...
Service packs and updates are announced on our website or in the newsletter upon release. To obtain an update or patch for Toon Boom products, you must have a legitimate copy of the product. All...
Keep checking our website at: http://www.toonboom.com/products/flipboomallstar/eLearning/templates If you sign up for our newsletter you will always be notified when new Flip Boom All-Star items are...
Yes! Click on File > Import Image and select the file that you would like to import into Flip Boom All-Star. Flip Boom All-Star supports many file formats, such as .jpg, .png, .tiff, .psd and many...
When using Toon Boom Studio with Mac 10.6 Snow Leopard the following may occur: Some movie files, even though QuickTime player can open them, contain data that was created using a codec (compressor/...
Loading a 4:3 project does not resize it to fit the 16:9 drawing view - the top and bottom parts of the drawings are not visible until you pan the image or zoom out.
In Flip Boom All-Star when exporting to Flash, QuickTime, YouTube and other formats, the filename is truncated if there is a period in the filename. For example, if you export: FBA_1....
Double-click on a colour or click on the Edit Colour button. A Colour wheel will appear. Click on any colour you want. Then click on the OK button. The new colour will appear in the...
IMPORTANT: Make sure that you have a CD or DVD burner on your computer and not just a player. If you only have a player then you cannot burn the CD or DVD. Windows 7 1. Download...
Select the eraser tool and then use the Brush slider to alter the size of the eraser.
At the bottom of the drawing tools area, you will see a round button with a picture of some books on it. Click on this button and the library and templates will appear. The icon will change to...
After drawing the character or objects that you would like in the foreground, click on the Draw Behind button. It looks like a tree with a squiggly, blue stroke behind it. The button changes colour...
Click on the button with the two people on it, this is the Show/Hide Previous/Next Pages tool. When you click on this button, you will be able to see the page right before and the page right after...
When you publish your movie and export it to YouTube, a YouTube Upload window appears with spaces where you can type your login name and password. You must TYPE your login name and your password...
NOTE: Spaces are NOT allowed between characters in either Usernames or Passwords USERNAME: Will be your email address. PASSWORD: The following characters are allowed: a-z A-Z 0-9 _...
Create a new project by clicking on the New button. The New button is located in the top row of the software interface and has a blank page depicted on its button. If you are still unsure, hold your...
Click on the Open button to open a saved project. A window will appears so you can browse to the place where the project is saved.
In Flip Boom Cartoon and Flip Boom Classic versions 4 and 5. 1. Open Flip Boom Classic/Cartoon. 2. From the top menu, go to Edit > Skins. 3. ...
The path to access the utransform utility in Windows is incorrect as shown on page 5 of the Utilities Guide for Animate 2.
NOTE: Flip Boom Classic has been renamed to Flip Boom Cartoon. The demo and tour material provided on the Flip Boom Cartoon page works for Flip Boom Classic. If you are having a few problems look at...
Objective: To create camera movements using several different camera positions in Storyboard Pro (version 1). Method: This involves creating a scene with one less panel than there are camera...
Moving sound columns around in the Xsheet may not work if some other columns remain hidden.
The Close Previous Editors preference does not get applied when opening an element or effect using the yellow button of the module in the Network. In this case it will not close the previously opened...
In the Xsheet, if you try to hide a sound column it will not work if there is a drawing column between it and another sound column.
Dragging and dropping more than one template when at least one of the templates comes from Digital Pro or Solo products causes the application to crash.
This occurs randomly on Windows systems if you have QuickTime Pro installed on your computer. When you try to import a QuickTime movie which has a soundtrack it may fail. If it does, then the...
In Animate 2 and Animate Pro 2 you are unable to import AI files with layers because of a flag that was turned off for the Pdfimport utility.
For versions of Flip Boom Classic 3.0 and older, when you use the Duplicate Page option, the focus stays on the original page instead of changing to the newly created copy.
The Apply to Visible Drawing in the Paint Tools Properties may not always work in the Camera view because it does not take into account if there is a peg displacement between the layers.
Playhead returns to the first frame when exiting a symbol after editing it in the Library.
The Create Cycle command in the Timeline does not work with frames for multiple layers.
In the Timeline using the Insert Keyframe command on a multi-frame selection only creates a keyframe on one of the frames.
The default alignment for newly created TVGs is set to Centre First Page instead of Centre Fit
Yes. The differences between sound and animation playback are: Sound Playback Plays back sound in the Record Sound window and is based on the length of the recorded sound Animation Playback...
In Flip Boom Cartoon or Flip Boom Classic, you can record sound directly over your animation by using the built-in Sound Record feature. You can find out how to use this feature in the software by...
When using Animate in a dual monitor setup on the second (right hand side or top most) monitor, the pop up menus in the Tools toolbar appear on the left side of the vertical toolbar.
When copying/pasting an interpolated frame and thus creating a new keyframe, the Velobased curves get a wrong keyframe value.
The popup Scan interface will not come to the front, but instead hides behind the application.
Using the "Restore Defaults" operation with "Vectorize automatically when options change" option (Vectorization Parameters) will only restore one change at a time. For example, if...
If your element does not have any keyframes created on it and you drag a portion of an element with keyframes on it to this new element, no keyframes will be created in the process of dragging.
.swf files that contain a period in the filename can not be imported.
No, it is not possible to import sounds.
Click on this link to see the Take a Tour demo, then click on each of the buttons in the demo to find out what each does. Or click on F1 in the Comic Boom software to access the Interactive User...
To find out what each button does and how it works, press F1 in Comic Boom to open the Interactive User Guide.
You can publish a video file of your comic strip in the following formats: iTunes QuickTime YouTube Facebook You can print your comic strips in three different layouts:...
On Vista and Windows 7, the Camera and Drawing view can become unresponsive when using OpenGL as a renderer.
After rendering some objects, the Drawing and Camera views can become unresponsive when using Direct 3D as a renderer if you have an ATI 4850 video card.
We now know that if the newest drivers for this card are downloaded and a clean installation of them is performed, this problem should be resolved. When using OpenGL and the Hardware...
If you only have a short animation, the sound you are recording may last for longer than it takes to play the animation. In other words, if the animation stops before the sound does, the sound will...
Flip Boom Classic and Flip Boom Cartoon can open projects from Comic Boom. You can then edit and save them in the current project format. NOTE: Once saved, you won't be able to open them up in...
Flip Boom Classic and Flip Boom Cartoon can open projects from Animation-ish levels 1 and 2 (not level 3). To edit and save them you will have to convert them to the current project format. Once...
Yes, an internet connection is required when exporting to YouTube or Facebook.
Yes! You need to log into your Facebook account during the export process. You will also be asked to allow Toon Boom Animation as a Facebook application and to allow video uploads on your account....
Yes, your password is stored using 128-bit encryption.
No, but make sure to take a look at all of the sounds that are now included in the new Sound Library. You can also record sound directly over your animation by using the built-in Sound Record...
As long as the software was installed and activated on that computer you can use the software even if the connection to the internet is lost. However, if you want to export your completed...
Yes, you can still use older Tips and Tricks guides for more recent versions of Flip Boom Classic, as well as for Flip Boom Cartoon. Some of the icons in your current software may look different than...
No, you can only download it.
Make sure that: Your internet connection is working Your video is at least 2 seconds long Your video is no longer than 10 minutes Your video is smaller than 2GB in...
Make sure that: Your Internet connection is working At 6 frames per second, your video has to be at least 6 seconds long At 12 frames per second, your video has to be at least 4 seconds...
When you use the library arrow to add a sound to your project, the sound is added either at the beginning of your project, or directly after the last one. Try scrolling nearer to the end of your...
The speed indicators shown on the speed slider represent the following frame rates in fps: Slow = 6 frames per second Medium = 12 frames per second Fast = 18 frames per second
Flip Boom Cartoon and Flip Boom All-Star can open projects made in all versions of Flip Boom Classic. Flip Boom Classic 5.0 can open projects made with these earlier versions: Flip Boom Classic...
No, it is not legal to make copies of Flip Boom software to give to anyone. If your friend would like a copy, it would be best for him or her to purchase the software directly from our website...
Yes! There is an Interactive User Guide. You can find it in Flip Boom by pressing F1 once inside the software or by going to the Help menu, at the top of the software interface or your screen, and...
No, after the software is installed AND ACTIVATED the computer does not need to stay connected to the internet. This means that if your internet connection fails you can still use the software. NOTE...
Yes, you can create custom libraries and save your drawings so you can use them later on. You cannot, however, create custom sound libraries for most of the Flip Boom Family products, with the...
Sometimes it may be more efficient to use pencil lines instead of brush strokes when you are designing your characters. Since a pencil line has a single centre vector line, it allows you to change...
The velocity should be at 0 at the very first frame of your scene and at 100 at the very last frame of your scene. The gap in height between those keyframes that are located in the middle does...
The Flip Boom products will not work unless you have a working internet connection to download, install and activate it. Once it is activated, the computer no longer needs to be connected to the...
No, you can only activate the Flip Boom products if you have a working internet connection on the computer where you are going to download, install and activate it.
You should be able to avoid this behaviour in Toon Boom Studio v4.0 by going to the Function Editor and unchecking Sync Current Frame. This issue has been resolved in version 4.5 of the software.
This is related to limited permissions set for your user account. You should be able to address this in the Windows Vista Start Menu by right-clicking on the application and then using the Run as...
There is no limit, you can submit as many shorts as you want to. Our selection process determines which shorts are aired.
There are no restrictions on the length that a short can be. Any limits are related to the file size.
You may encounter the following situation: Sound corruption and overall mis-synchronization issue with MP3 files you are importing inside of your project. This is due to the fact the MP3 format is a...
Step 1: Read our legal Terms and Conditions. Step 2: Write to showcase@toonboom.com and provide the following: Attach both your animated short and a still image. If the file is larger than 9...
Yes, you will still own the rights to your animation short. Please read Toon Boom Animation Inc.'s Terms and Conditions (www.toonboom.com/legal/terms-and-conditions) carefully in order to...
For optimal results, the resolution of the video file should be 640x360 pixels. The clip should be in QuickTime format, uncompressed with a minimum height of 360 pixels. Files larger than 9MB can be...
No, but please be tasteful. Blasphemous, offensive or derogatory material will not be posted. Stereotypes based on race, culture or religion should be avoided.
There is no specific length of time that your Short will be displayed in the Showcase. Shorts are periodically removed to provide space for new work to be showcased.
Windows Depending on your web browser the default location may be your desktop. If not, try going to the Start Up menu and selecting your name (or the name of the user if it is not your name...
Go to www.toonboom.com/members page, sign in with the username and password that you created when purchasing your product, then navigate to the My Products tab where you will see a list of all your...
The download server may have been momentarily busy. Please try again. Check if your computer accepts 'Cookies'. If not, please enable this option by going into your 'Control...
Each program purchase gives you one license to install on one computer.
If purchased as a download, registration is automatic. Otherwise: Log onto www.toonboom.com/members. Enter your username and password. Click on Product Registration tab and from the drop-down menu...
We only accept US currency. When you pay with your international credit card, your financial institution will apply the current US dollar exchange rate according to your agreement with the credit...
In order to download the correct version of your purchased software, you need to log into the Toon Boom Animation website at www.toonboom.com. When you purchased your product, you were made to create...
When you complete your order, we will send you an email.Once you complete the purchase process, you can also print the Thank You page.
To order a product online, do the following:Go to the Online Store section of our website http://www.toonboom.com/buy/onlinestore/customer/home.php?js=y and select the appropriate product.Check-out...
These are secure online payment services, used online by companies throughout the world. They allow consumers to use their own credit cards or directly debit their bank accounts securely and in...
Yes. However, the cheque must be received by Toon Boom Animation and cleared by your financial institution prior to the product being provided to you. Other payment options are much faster and give...
Yes, we are approved by VeriSign and our website uses SSL technology for data encryption.These are secure online payment services, used online by companies throughout the world, allowing consumers to...
Toon Boom Animation takes the security of any personal information which you provide to us very seriously. Every precaution is taken to ensure that your rights are not infringed or compromised. Read...
Canada (except Quebec): 5% on all purchases (total amount) Quebec: 5% GST + 7.5% PST on all purchases Rest of the World and the USA: no tax (we have an exception for California users)
The online store cannot accept purchase orders, but North American customers can place purchase orders by fax (+1-514-278-2666) or by email (sales@toonboom.com).
Comic Boom allows children to create unique 4-panel colour comic strips using characters, backgrounds and speech bubbles. The program allows the user to draw on his/her own or use preloaded clip art...
Simply go to http://www.toonboom.com/edu/talp_stepA.php and follow the instructions.
Animation-ish is made up of three learning modules, the second of which is equivalent to Flip Boom. The 3-tier program was conceived by educators to introduce animation to children as young as four...
No, there is not time limit. Once you purchase the software, it is automatically registered in your account and you can download it at any time. There is no expiry date.
To find out the System Requirements for the Toon Boom product your are interested in, do the following: For Professional products:On the Toon Boom website homepage click on the Professionals link...
Academic versions of our software provide users with full versions of our products at a reduced cost. This is done through the Toon Boom Academic Licensing Program (TALP), which enables schools,...
Most Toon Boom products offer tutorials in the How To, Resources or e-Learning section within their product page on http://www.toonboom.com. The tutorials are listed and explained in this section, as...
To view your entire project in real time:1. In Storyboard select Menu > File > Export to Movie.2. Select QuickTime Movie (*.mov) and select Options.NOTE: It may be preferable to choose Quarter...
For support package information, go to the Toon Boom Support page (http://www.toonboom.com/support/) to find details about each of our support packages.This contains links to downloads, product...
We guarantee you an answer to your question within 24 hours during regular business days. Email support@toonboom.com
The Toon Boom Knowledge Base covers most topics which you may have questions about. You can find technical support help throughout the Knowledge Base, including:
Yes! Our site is completely secure and there is no risk to you. You can download any Toon Boom product without concern. Click here to read more about our Privacy Policy.
You'll be able to benefit from the many privileges awarded to our members that will keep you at the top of your game! Privileges include: Evaluate software products for freeGet discounts and...
If you cannot remember your password or username, do the following:Click on the My Account tab at the top right of the Toon Boom website. The member services webpage opens.Then click on the link:...
The Flip Boom Family products, including Flip Boom Cartoon, Flip Boom Doodle and Flip Boom All-Star, allow children to draw and colour characters, then bring them to life through the use of...
Yes, suggested ages are only used as a guide. Each child is different and therefore has various reading, writing and drawing skills as well as different levels of computer skills. Younger children...
Artistically inclined teenagers who are comfortable with computers should be ready for Toon Boom Studio! Take a look:http://www.toonboom.com/products/toon-boom-studio/
Toon Boom Animate is intended for advanced or professional users, having much more powerful and advanced features and functions than those of Studio. See the Product Comparison Table for more details...
You may encounter the following situation:On the Mac OS X Safari web browser, the Toon Boom Studio Help will not load if you try to open it a second time. This results in the Table of Contents never...
You may encounter the following situation:If the Direct3D preference is selected and there are a large number of pencil lines drawn or shown inside a Clipping Mask, then corruption may occur in the...
You may encounter the following situation:You may be unable to run two Wacom tablets on a single computer when you are using Toon Boom Studio.
You may encounter the following situation:When you disconnect a Wacom tablet from a computer and connect a new tablet, the new one will not work correctly with Toon Boom Studio. You can remedy this...
If a clipping mask is using a drawing that has a gradient colour or a texture for the mask layer, the part painted with the gradient colour or the texture will not be used in the OpenGL or Quartz...
You may encounter the following situation:When running Toon Boom Studio on Mac you may get this error message, "Cannot open Toon Boom Templates.tbc. Invalid library file". This happens when two...
You may encounter the following situationWhen using Windows, the Views display incorrectly in Toom Boom Studio. All of the windows seem to be chopped off at the bottom.This is caused by the use of...
You may encounter the following situation:When you are trying to run an older version of Toon Boom Studio on the latest version of Mac OS X, you may experience freezing or crashing issues.Toon Boom...
You may encounter the following situation:Toon Boom Studio may freeze if you use Quick Preview (return button) when using a large number of bitmaps or large sound files.If your scene contains a large...
You may encounter the following situation: Toon Boom Studio requires you to install QuickTime 5 even though you have already installed it. The problem is caused by the fact that some of the...
You may encounter the following situation:Toon Boom Studio will notify you that there is an error while saving the animation set and it can not access some .tbc.new files.When you save a...
You may encounter the following situation:You can not download software from our website.To avoid malicious unauthorized downloads from our website, Toon Boom employs a referrer checking system.
This problem occurs if your have the security level of your web browser set too high. In this case the information that tells the website you are logged in is not retained.
You may encounter the following situation:The Quick Preview ([Return] key) and flash render does not open the preview window after being performed.This is caused by some QuickTime version 7.1.3...
You may encounter the following situation:Toon Boom Studio v3.5 closes without notice whenever you create a project from the Welcome screen or open an existing project.This problem is usually occurs...
Depending on the model of your Tablet PC you may encounter the following situation:The cursor lags behind the position of your pen when you are drawing. This occurs when the computer can not allocate...
You may encounter the following situation:After selecting a drawing tool, the mouse cursor does not refresh properly and displays the cursor as an arrow instead of as crosshairs. This makes drawing...
To export to EDL for Final Cut Pro follow these steps:1. Go to Menu > Edit > Preferences.2. Open the Export tab and uncheck the Optimize Still Image Sequence option.3. Select Menu > File...
Importing an image that was exported without compression results in lost quality. However, opening the same file outside of Flip Boom All-Star does not show any loss in quality.
When exporting to Flash, QuickTime, YouTube and other formats, the filename is truncated if there is a period in the filename.
When using a Tablet PC, the Brush Presets preview fails to display in the Tool Properties window when the Brush tool is selected.
The eyes icon on the layers indicating whether the layer contains drawings or not, can be inaccurate. The type of eyes displayed may be incorrect. This may occur after copy/paste operations of panels...
When using the Cutter tool, the Selection is lost after two operations.
Paint Bucket using "Apply to Visible Drawings" does not work when active layer is empty.
Transparency is not supported for brush strokes made with BOTH textured brush AND a textured or gradient colour pot. This includes layer transparency and transparency inside gradient colour pots
Using the "Remove unused drawings option" from the Optimize project dialog will not work as it did in the previous version of the software, due to the new project structure.
There might be some display issues in exported PDF files when one of the panels contains a camera with a scale lower than zero (flipped both horizontally and vertically).
My cartoon won't print.
The Drawing view is not refreshed on a second monitor in a dual monitor setup. Even if the Flip Boom Cartoon interface is placed so that the Drawing view is split between two monitors, only the...
Creating a new project when Flip Boom Classic/Cartoon was opened by double-clicking on an existing project will cause the software to crash.
When using Flip Boom Cartoon on Mac OS X the sound is not balanced when played in the Record Sound window immediately after recording.
Drawing with a texture or dynamic brush causes problems with FSAA enabled. Graphic corruption issue may cause the Mac OS X interface to freeze temporarily. Drawing with a textured brush while using...
When pasting an object over another, the drawing element does not cover the Line Art of the existing drawing object(s).
You can show your animation in the following formats: YouTube Facebook iTunes SWF MOV
To find out how each button works, do this: Open the software so it is on your computer screen. Press F1 on your computer keyboard to open the User Guide. The guide tells you about all the...
Yes. Once installed using Flip Boom Battat, the purchased templates can be copied into your Flip Boom Cartoon, Flip Boom Classic or Flip Boom All-Star directory. You will need to copy the...
The software supports different languages. To change the language, do the following in the menu bar: Windows Click on Edit > Language. Select the language of your choice. Close the...
You have to connect the computer to the Internet when doing the installation; there is no way of activating the software without it.
SP (Service Pack) is provided FREE of charge to existing Toon Boom Storyboard Pro customers. Downloading the software to your computer If you are a registered user of Storyboard Pro you can download...
IMPORTANT: Make sure that you have a CD or DVD burner on your computer and not just a player. If you only have a player then you cannot burn the CD or DVD. All the procedures for making a CD/DVD are...
Yes, as long as both have a working Internet connection. However, you must: Deactivate the software on the first computer (this computer needs to have working Internet connection to do this...
To get to the Sound Library: Click on the music note button, at the bottom of the software window. This takes you to the Sound Library. In the Sound Library, sort through the sound catalogs...
No! You must have an Internet connection in order to activate the software on your computer. You can download it to one computer and then place it on another computer, which has an active Internet...
Garfield's Comic Boom doesn't work with a resolution of 800 X 600.
At the moment there is a problem when you export your comic from Garfield's Comic Boom to Flip Boom All-Star.
The latest version of Final Cut Pro (Final Cut Pro X) DOES NOT support the import of XML files at this time. WARNING: DO NOT UPGRADE TO FINAL CUT PRO X until such time that they have addressed this...
If you have installed Storyboard Pro 2 SP1 (service pack1) please be aware of the following:
Problems will occur on Mac when working with Storyboard Pro projects whose main folder has been renamed to contain special characters. Errors include: Unable to convert older projects...
The License Wizard may not launch when using the direct path: Applications > Flip Boom Cartoon > Tools > LicenseWizard This issue is random and will more likely occur after the...
Using the Camera or Drawing view is sluggish.
The arrow used to show the drop down menu to select tools is very small on Windows 7.
Drawing objects that contain textures or gradients on previous and next frames will not be shaded in the onion skin.
When upgrading a license a crash may occur if: Storyboard Pro is open OR Local License Manager is open OR Network License Manager is open
The Brush tool will automatically display the current level on top of all the other ones under the following circumstances: You have Draw Behind setup with the Brush tool AND You are...
Storyboard Pro will crash when you are in a new project and use the Paint or Unpainted tool to click in a new sketch area.
When the Brush Tool is in use with the draw behind option, layer transparency is not displayed in the Camera view.
When drawing on a layer with transparency, the preview does not include the transparency of that layer. For example: Drawing with a black brush on a 50% opaque layer should preview a grayish stroke.
Problem with Toon Boom Studio not recognizing that iTunes is installed. After selecting Export to iTunes, Toon Boom Studio does not detect if iTunes is installed. A message is given stating that the...
When saving or exporting a file with a dot "." in the filename, the name is truncated at the point in the filename where the dot first appears.
In Windows, if you change the resolution setting to 1024 X 768 while Garfield's Comic Boom is open, you will lose the Drawing Space.
Drag and drop of an item from the library into the canvas won't work 80% of the time. (Driver issue)
You may get a QuickTime error message while installing Garfield's Comic Boom on Mac OS X.
When typing text with "draw behind" enabled it doesn't put the text behind. Also, you cannot select text and click "Send to Back".
Comic Boom 2 uses the fonts which are included in your OS. If you use Windows 7 or Vista you will notice some strangely-named fonts in the list such as 10:15 Saturday night R BRK or 8-bit limit R...
In Storyboard Pro, it is possible to define sequential file name patterns when exporting to Image Sequence, Bitmap, EDL and AAF (movie files). For example:%4s.%2p.%3f.%4F.tga %4s => shot...
To listen to a sound and to help decide whether you want to add it to your project, do the following: Open the Sound Library, Click on the sound that you want to hear, Then click on the...
SP1, service pack 1, is provided free of charge to existing Toon Boom Studio 6 customers. These customers should have received the download and installation instructions by email. If however that...
Yes. You can download the FREE templates from the Flip Boom Cartoon How To webpage. NOTE: These templates work on both Flip Boom Cartoon and Flip Boom Classic Click on one of this link:...
If one sound is overlapped by another sound it will be displayed as follows: The clip will display with a jagged-edged at the point where the two sounds meet The clip will be surrounded by a...
You may be looking in the wrong place, try scrolling nearer to the end of your project. When you use the library arrow to add a sound to your project: the sound is added either at the beginning...
No. After the software is installed AND ACTIVATED the computer doesn’t need to stay connected to the Internet. This means that if your Internet connection fails you can still use Flip Boom...
Yes, you can speak or sing into the computer's microphone. It is easy to record sounds and match them to your animation. To find out how to use this feature: Click on Help > Flip Boom...
Projects made in Flip Boom Cartoon cannot be opened using Flip Boom Classic.
No. it is not possible to do this.
Keep checking our website at: http://www.toonboom.com/products/flipboomcartoon/how-to/templates/ Sign up for our newsletter and we will notify you when new items are available, as well as the latest...
Yes, you can import photos or other images. HOW TO DO IT One of the great things about Garfield's Comic Boom is that you can use your own digital photos or images in your comic. This lets you...
The Signature Library is where you keep signatures which you can add to your comic. To create a signature do this: Click on the Open Library Templates button, the Collections library appears...
Click on the Draw Behind icon, (the icon is a mouse holding a piece of paper on the bottom left side of screen). A border appears around the icon when it is ready to use. You can now use the Brush...
No you cannot import MP3 files, but you can record your voice to add sound. To record sound, either your voice or homemade sound effects, you will need a microphone. If your computer does not have a...
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