Knowledge Base

Find out answers to your questions about using our products by selecting the correct items from the dropdown menus below:

Software

Can I import sound into Flip Boom All-Star?
Click on the Toggle Sound Library button to access the Sound Library. Click on the Import/Edit Sound button. The Sound Editor Element window appears. Click on the Import Sound button (in...
Procedure

June 7 2012, HT4931
Is my existing Product Code valid if a new version of a product is released?
Your product code will always be valid, even if a newer version of your product is available. If you upgrade your product to a newer version, you will receive a new product code for the upgrade. The...
Activation

Procedure

August 30 2012, HT4960
Do I need a YouTube account to export to YouTube?
You need to provide your YouTube account username and password when uploading a video to YouTube through the software.
Procedure

June 7 2012, HT4932
Can I give my drawings to my friend who has the same software?
Your friend must have the same version of the software as you do AND it must be a registered copy. Save your project, then copy your project onto a USB key and give it to your friend. Your...
Procedure

June 7 2012, HT4917
I have projects from a previous version of Comic Boom, will I still be able to open them?
Comic Boom 2.0 can open projects from Comic Boom 1.0. In the top menu bar go to File > Open to open a file that was created in Comic Boom 1.0.
Procedure

June 6 2012, HT4865
I can’t understand how to use Flip Boom Cartoon?
Having a problems using Flip Boom Cartoon? Click on these links: Watch the Flip Boom Cartoon Take a Tour demo Read the Tips and Tricks on the Flip Boom Cartoon How To page
Procedure

February 10 2012, HT3907
How do I start the Activation Wizard?
The Toon Boom Activation Wizard is the application used to activate, install and manage the license for the product you purchased. The Activation Wizard will guide you through the activation process...
Activation

Procedure

August 31 2012, HT4838
Mac OS X 10.8 Mountain Lion Installation Instructions
Mac OS X 10.8 Mountain Lion Toon Boom products can be used on Mountain Lion. However, there is a procedure necessary to lower the security settings when installing the software, running the license...
Installation

August 31 2012, HT5208
What happens if I change the Operating System on my computer?
As long as you don′t perform a "low-level" reformat of your hard drive, you will not be required to reactivate your Toon Boom product license code. If reactivation is necessary, the...
Activation

Procedure

August 30 2012, HT4955
Installing Toon Boom products on Mountain Lion
Toon Boom products can be used on Mountain Lion. However, there is a procedure necessary to lower the security settings when installing the software, running the license wizard, and opening the...
Installation

August 13 2012, HT5196
Animate Pro 2 returns Animate Pro version 1 Product Code by email
If Animate Pro version 1 was activated by email, it is not possible to return the Animate Pro version 1 Product Code by email. YOU MUST DO THE FOLLOWING: 1. Contact licensor@...
Procedure

June 6 2012, HT4888
Application performance issue when there is no printer configured on Mac OS 10.6.3 and higher
To prevent the Toon Boom software closing unexpectedly after launching it on Mac OS 10.6.3 YOU MUST HAVE A PRINTER CONFIGURED on your machine. So you must either, physically connect a printer...
Software issues

June 6 2012, TS4874
D-08238 - Crash when exporting movie to YouTube
Exporting to YouTube format crashes Toon Boom Studio 6.0
Software issues

April 10 2012, TS3933
Boom Time (trial version expiration) set at zero when trial version installed on PC
Boom Time is the term given to the period when the trial version will expire.You may encounter the following situation:Boom Time is at 0 when you install Toon Boom Studio v3.0 Trial version for the...
Software issues

June 4 2012, TS4760
My sound doesn't finish playing when I preview my movie. What's wrong?
Any sound which plays longer than your animation will cut off when your animation reaches its last page, in other words, the animation and sound have to play for the same length of time. If your...
Procedure

January 3 2012, HT3935
How the Activation process works
When you install Toon Boom software that requires activation, you are asked to perform two tasks: Enter your product code (this is sent to you by email when you make an electronic purchase...
Activation

Procedure

September 6 2012, HT5089
Is there free support with Toon Boom products?
Yes, issues related to Installation and Download will be answered by email only and at no charge. Please write to support@toonboom.com
Procedure

June 4 2012, HT4772
"You cannot continue. There is nothing to install" message appears while installing TBS.
You might encounter this message while trying to install Toon Boom Studio or Toon Boom Studio Express on Mac, ''You cannot continue. There is nothing to install".This occurs because there are still...
Software issues

June 4 2012, TS4756
Storyboard Pro 4: Bitmap layers exported to Harmony not visible in Harmony 10
When using Storyboard Pro 4 to export bitmap layers to Harmony, they will not be visible in Harmony 10 if you exported using the Original Scene export style. The animatic export is unaffected and...
Software issues

April 2 2013, TS5779
How do I activate a site license (server license)?
This setup is for large scale installation only. The license generated using the product code in the Activation Wizard is installed on a license server (this can be a machine where the product is in...
Activation

Procedure

August 31 2012, HT4945
How to Upgrade, Activate or Deactivate your software.
Choose what you are doing and click on the tutorial link which fits your situation
Activation

Procedure

August 31 2012, HT3952
How do I deactivate a license?
Deactivate License is an action done to return a license to Toon Boom Animation in order to grant the product code a new activation on another machine. Once the license returned, the product will not...
Activation

Procedure

August 31 2012, HT4946
Possible activation errors
The Software must be installed on a computer that has Internet access. If you do not have Internet access you will not be able to activate the software. After installing the software and opening...
Activation

Installation

August 30 2012, HT3956
Activation request after software was activated on your machine.
To correctly activate Toon Boom software make sure that the time displayed on your computer is correct. If you receive a message asking you to reactivate your software AFTER it has already been...
Activation

Procedure

August 30 2012, HT5395
Which Mac Operating Systems will Toon Boom Studio run on?
The Mac Operating System (Mac OS) determines which version of Toon Boom Studio you can run.Other factors may also include RAM and available hard disk space.The following versions of Toon Boom Studio...
Procedure

June 19 2012, HT5099
Importing Flash and Illustrator files
When I import SWF or AI files into Animate or Animate Pro why does the function for importing these files appear greyed out?The quick answer to this is because the Library folders are locked.Unlike...
Procedure

June 19 2012, HT5085
Boom Time (trial version expiration) set at zero when trial version installed on Mac
Boom Time is the term given to the period when the trial version will expire.You may encounter the following situation:Boom Time is at 0 when you install Toon Boom Studio Trial version for the first...
Software issues

June 4 2012, TS4745
D-08505 - [Mac] Quit from Welcome Screen doesn't work
When using a Mac OS the "Quit Toon Boom Storyboard Pro 2" option will not work, and neither will the shortcut for it. This only affects the Welcome Screen.
Software issues

May 31 2012, TS3888
Storyboard Pro 4: Loading v2 projects with Final Draft scripts in v4 (D-13126)
When loading a project created in Storyboard Pro 2, which contains Final Draft scripts, it may take a while to open the first time in Storyboard Pro 4. When this happens, select the Storyboard view...
Software issues

April 2 2013, TS5775
Storyboard Pro 4: Templates created with version 1.6 cannot be used
Templates created in Storyboard Pro 1.6 or earlier cannot be used in a project created with Storyboard Pro 4. The following error message will be shown when you use such a template in a project:...
Software issues

April 2 2013, TS5778
Storyboard Pro 4: Issue with displaying documentation in HTML 5 on Mac Mountain Lion (10.8) with Safari 6.0
There is an issue with displaying the Storyboard 4 documentation in HTML 5 format on Mac Mountain Lion (10.8) with Safari 6.0. The shell is blank. To work around this, the Local File Restrictions...
Software issues

April 2 2013, TS5766
Storyboard Pro 4: License.dat file must be manually edited
When configuring a license server using Storyboard Pro 4 on Mac OS X, the license.dat file must be manually edited to replace “this_host” with the actual hostname of the server.
Software issues

April 2 2013, TS5776
Storyboard Pro 4: QuickTime movies generated with export to XML (File > Export > EDL/AAF/XML) can’t be connected when importing in Final Cut Pro. (D-13470)
QuickTime movies generated with export to XML (File > Export > EDL/AAF/XML) can’t be connected when importing in Final Cut Pro.
Software issues

April 2 2013, TS5777
How to download software after purchase?
If you bought a product online, you will immediately receive a confirmation email that includes a link to download your product. Click on the link to download the product you purchased. OR When you...
Procedure

March 22 2013, HT4813
For Studio 7.1, DirectX Setting Requires Version 9
The DirectX setting requires that, at a minimum, DirectX version 9 be installed on your machine.
Software issues

March 19 2013, TS5767
Are there boxed versions of any of the Toon Boom products?
No, our products are only available as a download.
Procedure

March 18 2013, HT4787
D-11854 - Bones envelope layer shows phantom updates in Camera view when selected
Bones envelope layer shows phantom updates in Camera view when selected.
Software issues

October 25 2012, TS5553
D-11506 - Background not visible when user sprite is used in Bone Animation
Background not visible when user sprite is used in Bone Animation.
Software issues

October 25 2012, TS5554
D-11419 - Lip-sync is wrong when sound start time is different than zero
Lip-sync is wrong when sound start time is different than zero.
Software issues

October 25 2012, TS5555
D-11377 - Icons are misaligned on main toolbar in small icon mode
Icons are misaligned on main toolbar in small icon mode.
Software issues

October 25 2012, TS5556
D-11693 - Error! Cannot reopen saved Sample Project
Error! Cannot reopen saved Sample Project.
Software issues

October 25 2012, TS5557
D-11686 - Cannot change wrong peg loop value with saved project
Cannot change wrong peg loop value with saved project TBS 7.
Software issues

October 25 2012, TS5558
D-09115 - Light table does not work when applied on bitmap
Light table does not work when applied on bitmap.
Software issues

October 25 2012, TS5559
D-11703 - Crash while clicking in viewer with Transform tool selected when hitting the letter Y
This crash can also occur with the Bone Manipulator tool selected.
Software issues

October 25 2012, TS5560
D-11645 - Full Drawing Mode Freeze on Exit
Full Drawing Mode Freeze on Exit.
Software issues

October 25 2012, TS5561
D-11700 - Workspace menu option greyed-out before creating projects TBS 7
Workspace menu option greyed-out before creating projects TBS 7.
Software issues

October 25 2012, TS5562
TBS 7.1 Global Library
A new global library will be created for version 7.1. Therefore, the old library will likely have to be added manually. Step-by-step instructions to adding a new global library can be obtained by...
October 25 2012,
TBS 7.1 Messages
Due to the compatibility of Toon Boom Studio versions 7.0 and 7.1, users will receive a message whenever saving an older project in version 7.1. This message states that the respective project will...
October 25 2012,
TBS 7.1 Compatibility
All projects created with previous versions of TBS will open in 7.1, but not vice-versa! This means that all projects saved in version 7.1 will be converted to the 7.1 file format and therefore will...
October 25 2012,
TBS 7.1 Licensing
Your previously activated version 7.0 license will work correctly to run version 7.1, with no additional steps necessary.
October 25 2012,
TBS 7.1 Preferences
The preferences for your former version of Toon Boom Studio will not be remembered in the new version. You will need to re-establish your presets for Toon Boom Studio 7.1.
October 25 2012,
TBS 7.1 Installation
Installation of Studio version 7.1 will not uninstall version 7.0. You can continue to use version 7.0.
October 25 2012,
D-11527 - Cannot rename elements by double-clicking
Cannot rename elements by double-clicking on element.
Software issues

October 25 2012, TS5538
D-11464 - Recent file titles get squashed in the Welcome screen
Recent file titles get squashed in the Welcome screen.
Software issues

October 25 2012, TS5540
D-11675 - Workspace menu option greyed-out before creating projects
Workspace menu option greyed-out before creating projects.
Software issues

October 25 2012, TS5552
D-11511 - Crash Runtime error with Minus Max Amount values TBS 7
Crash Runtime error with Minus Max Amount values.
Software issues

October 22 2012, TS5539
Cross-grading from Animate or Animate Pro to Harmony
If you intend to move from Animate or Animate Pro to Harmony, please contact support@toonboom.com BEFORE you do this.
Activation

Procedure

August 31 2012, HT3868
Upgrading a Network from Animate version 1 to Animate 2
Existing network customers who wish to upgrade from Animate (or Animate Pro) version 1 to Animate (or Animate Pro) 2 MUST contact Toon Boom Animation through licensor@toonboom.com. ...
Activation

Procedure

August 31 2012, HT4890
Upgrading from Animate version 1 to Animate 2
1. Existing customers who upgrade to Animate 2 will receive a copy of Animate 2 and a 15-Day Product Code. This will allow the customer to use...
Activation

Procedure

August 31 2012, HT4905
Upgrading a Multi-seat setup from Animate version 1 to Animate 2
Existing network customers who wish to upgrade from Animate version 1 to Animate 2 MUST contact Toon Boom. 1. Toon Boom will automatically send a list of all the Toon...
Activation

Procedure

August 31 2012, HT4907
Cross-grading from Animate to Animate Pro 2
This deals with the two scenarios explained below: Crossgrading from Animate version 1 Crossgrading from Animate 2 Crossgrading from Animate version 1 1. Existing...
Activation

Procedure

August 31 2012, HT4891
Returning Animate version 1 Product Code by email for an Animate 2 upgrade
If Animate was activated by email, it is not possible to return the Animate version 1 Product Code by email. YOU MUST DO THE FOLLOWING: 1. Contact licensor@toonboom for more...
Activation

Procedure

August 31 2012, HT4906
How do I activate an individual license (local license)?
Typical Activation Setup The license generated using the product code in the Activation Wizard is installed locally on the computer which you will use the product on. Activating by Internet (Fastest...
Activation

August 31 2012, HT5104
Is activation mandatory?
Yes, you must activate your Toon Boom product to confirm that your product code (license) is valid. If you do not activate your product, it will not work.
Activation

Procedure

August 30 2012, HT4947
What is a Product Code?
A Product Code is another word for the product license. It is a unique code made up of five groups of four alphanumeric characters. The product code is required for activation and registration....
Activation

Procedure

August 30 2012, HT4948
Where can I find my Product Code?
If you are not able to find your product code, you can log into your account on the Toon Boom Animation website (by using the user name and password that you created when purchasing your software)....
Activation

Procedure

August 30 2012, HT4949
What do I need to do to transfer a Toon Boom software to another computer?
If you want to transfer your software to another computer, you must: Return the license and uninstall the software if it is going to be a permanent move. If you don't know how to return your...
Activation

Procedure

August 30 2012, HT4951
What happens if I reformat my computer?
As long as you re-install the same operating system, you will not be required to deactivate and reactivate your Toon Boom product license.
Activation

Procedure

August 30 2012, HT4952
Is the Product Code restricted to a specific Operating System?
The Product Code (license) can be used on all supported operating systems, these are listed in the product system requirements. The Product Code is not linked to any specific operating system.
Activation

Procedure

August 30 2012, HT4953
Is product activation related to product registration?
License activation is mandatory to prevent unauthorized usage of the product and is required to run the software on your computer, whereas license registration is optional. Registration is...
Activation

Procedure

August 30 2012, HT4957
How is the information gathered during activation used?
Activation consists of the product code that you enter, combined with a unique machine identifier generated by your computer. Only this information is provided to the Toon Boom activation server to...
Activation

Procedure

August 30 2012, HT4958
I have several Toon Boom products which require activation, what can I do?
Several Toon Boom products can be installed and activated at the same time on the same computer. You can open the License Wizard application to activate all the newly installed Toon Boom software at...
Activation

Procedure

August 30 2012, HT4959
Can I use a Toon Boom product on more than one computer at the same time?
It depends on the product. Home User products have 2 activations available with one licence key, while Professional products only have one. In the case of our Professional products, if you need to...
Activation

Procedure

August 30 2012, HT4950
How does activation affect backup and restore tools?
As long as you restore the same operating system, you will not be required to deactivate and the reactivate your Toon Boom product license. For further inquiries or a more detailed response, please...
Activation

Procedure

August 30 2012, HT4956
Activating and Deactivating
This topic applies to all Comic Boom and all Flip Boom products and explains how to install, activate and deactivate the software. To read the article, go to the Attachments section at the bottom of...
Activation

August 30 2012, HT5105
Using Snapshots to Control Thumbnails for Timeline PDF Output
When you create a panel (or shot) you are presented with a thumbnail of the image at its default position. If you have added a transform, this may not be the definitive image that you wish to...
Procedure

August 30 2012, HT4809
Upgrade License Procedure From Animate to Animate Pro
This is the specific procedure required when you purchase an upgrade license from Animate to Animate Pro. The Toon Boom Animate Pro upgrade requires a specific license and a specific order of license...
Procedure

August 30 2012, HT5074
What are the specs for uploading my animation to YouTube and Facebook?
For information on what specifications you need to make your animation export viable for YouTube and Facebook, please refer to the links below: Youtube: http://support.google.com/youtube/bin/static....
Procedure

June 20 2012, HT5116
D-04384 - Problem using a drawing pen after clicking undo too many times
If you are using a drawing pen and tablet (such as a Wacom) and you click on the undo button too many times, the pen may stop working in Comic Boom.
Software issues

June 20 2012, TS3957
Wacom mouse unable to select menu commands
When using a Wacom mouse on a Wacom tablet some functions might not work properly. For example, you can draw with the mouse, but you can't select a command from any of the menus.
Hardware issues

June 20 2012, TS5117
Nature Effects: Reset to default limitations
In a Nature effect when the Reset to Default option is use, the Duration field does not reset.
Software issues

June 20 2012, TS5113
Memory limitation
When playing a preview of your animation, if you perform another function at the same time, such as the undo, the program might freeze.
Software issues

June 20 2012, TS5114
[Bones] Infinite regions cause ordering problems
If you are using bones to create your animation and you experience a problem with the ordering, it may be because the bone's influence is set to Infinite. You may experience this ordering issue right...
Software issues

June 20 2012, TS5115
Light Table does not work when applied on bitmaps
Software issues

June 20 2012, TS5112
Sound from MPEGs are not imported
MPEGs that have mixed image and sound will not have their sound imported in the software. IMPORTANT: Only MPEG1 can be imported into Toon Boom Studio. Toon Boom Studio does not support MPEG2 and...
Software issues

June 20 2012, TS5106
Can't delete multiple layers from the Xsheet view
I can't delete multiple layers at the same time in Xsheet view.
Software issues

June 20 2012, TS5107
Transparency is not conserved in PDF and AI imports
When importing a .pdf or .ai with objects filled with semi-transparent colours, the imported objects will not appear in Studio with the semi-transparent fill.
Software issues

June 20 2012, TS5108
No sound when exporting a Flash Movie as a Selection or Playback Range
When rendering to .swf, the sound will not be exported properly if the user exports using Selection or Free Playback Range.
Software issues

June 20 2012, TS5109
Can't change file name of an export in Save As field on Mac
Software issues

June 20 2012, TS5110
Issue with drop shadow and vectorized bitmaps
When a vectorized bitmap with alpha has a drop shadow, the drop shadow appears bigger on import than the actual bitmap.
Software issues

June 20 2012, TS5111
I am unhappy with the software and don't want it anymore, can I get my money back?
Unfortunately, we don't offer refunds. If you are unsatisfied with your software purchase, we would be happy to discuss the situation with you. Please contact us by writing to customerservice@...
Procedure

June 20 2012, HT4910
Products Supported
This table lists the Toon Boom products which now support the software activation technology.
Procedure

June 20 2012, HT5103
How do I buy a product?
Go to our website and choose the animation product which suits your needs by reviewing the information on each of our product pages. Videos, tutorials and user stories are all readily available to...
Procedure

June 19 2012, HT5096
What are my payment options?
All payment options available for purchasing Toon Boom products are secure and conform to the latest security standards.Credit Cards- VeriSign Payment Services allows Visa.- PayPal accepts Visa,...
Procedure

June 19 2012, HT5097
Can I combine Promo codes?
No, Promo codes can not be combined to get a discount on more than one product. A Promo code is only available on the product it is allocated to in the special offer.
Procedure

June 19 2012, HT5098
Screen turns black whenever I try to draw inside Toon Boom Studio
Software issues

June 19 2012, TS5100
Upgrade from Animate to Animate Pro is installed and activated but it won't run?
I just purchased and downloaded Animate Pro from your website. I entered the product code in the Activation Wizard, and got activation confirmation, but the program won't start up. When I...
Software issues

June 19 2012, TS5101
D-02900 - Import Known Issue: Import of multi-layered images:
All layers of PDFs and AI formats are imported into one single layer.
Software issues

June 19 2012, TS5091
D-02871 - Import Limitation: JPEG2000 images
JPEG 2000 images created by applications other than QuickTime or Studio can not be imported.
Software issues

June 19 2012, TS5093
D-02905 - Export Known Issue: QuickTime Export
QuickTime Export: Even if the sound is removed from the QuickTime options, the exported video has sound.
Software issues

June 19 2012, TS5094
Can I buy Toon Boom products in a computer or electronics store?
No. It is not possible to purchase our products from computer or electronics stores. For your convenience we allow you to purchase from our own secure online store. You can do this from the comfort...
Procedure

June 19 2012, HT5086
Can I buy an Academic version?
To be eligible for an Academic version of the software you MUST fulfill one of these criteria:Student attending an approved academic institution Faculty employed by approved academic...
Procedure

June 19 2012, HT5087
What about Promo discounts?
Occasionally, there will be a Promo code discount associated with an exclusive special. Use the Promo code during the checkout process to get the reduced price for your product.
Procedure

June 19 2012, HT5088
D-02989 - Capture device limitation
New capture devices can only be detected at launch of the application.
Software issues

June 19 2012, TS5090
D-02840 - Xsheet View Known Issue: Exposure Sheet view: multi-layer selection operations
Exposure Sheet view: Operations (e.g. display, delete, etc...) can not be performed on a multi-layer selection. The operation will only be applied to the layer that was selected first.
Software issues

June 19 2012, TS5083
D-03028 - User Interface Known Issue: Tablet PC and Windows Vista: Flipping to Portrait mode
Tablet PC and Windows Vista: Flipping to Portrait mode does not work automatically.
Software issues

June 19 2012, TS5084
D-02643 - Scene Planning Known Issue: Function Editor: Copying a keyframe
Function Editor:When copying a keyframe from one cell frame to another, Velocity remains at 100% in the Function Editor. This happens on the third keyframe and then all subsequent keyframes added.
Software issues

June 19 2012, TS5081
D-03143 - Scene Planning Known Issue: Moving Pivot Points on Drawing Elements
The position of Rotation and Scale pivot points can not be locked. Moving either of these points may affect the position of the other.
Software issues

June 19 2012, TS5082
The Dropper tool only selects colours on the current layer.
The Dropper tool only selects colour from the current art layer in the Camera and Drawing views.
Software issues

June 15 2012, TS5058
Onion skin opacity value not applied to Texture in TVG.
When real time anti-aliasing is NOT turned on...The onion skin opacity value set in the preferences is not applied to colour textures in TVG drawings, they always stay opaque.
Software issues

June 15 2012, TS5059
Textures inside textured brush strokes are not morphed.
Morphing a brush line that contains line texture will convert the line to a solid fill for the duration of the morphing sequence.
Software issues

June 15 2012, TS5060
Selecting a morphing sublayer drawing does not display that drawing in the Camera View.
If you select a morphing sublayer drawing you will find that it does not display in the Camera View.
Software issues

June 15 2012, TS5061
The Crop Frame can not be moved using the Translate tool and the left mouse button.
If you are working in the Camera view, the Crop Frame area can not be moved using the Translate tool and the left mouse button. Clicking in the Camera view will unselect the Crop Module instead.
Software issues

June 15 2012, TS5063
Pegs whose children are inside a group cannot be (un)collapsed in the Timeline if groups are not shown.
A peg that is parent to drawing elements that are inside a group will not have the collapse/expand arrow in the Timeline if the peg is outside of the same group. It will not be possible to visually...
Software issues

June 13 2012, TS4973
Preview Selected Drawing does not take the Preview Resolution into account.
When you use Preview Selected Drawings in the Xsheet the Preview resolution is not taken into account. For example, if you set the preview resolution to 1/4 the preview is still shown at full...
Software issues

June 8 2012, TS4971
Dragging a template generated from an SWF to the network discards the composite.
Dragging a template generated from an SWF file to the network discards the composite.
Software issues

June 8 2012, TS4972
Where can I download the patch for my software?
There are two ways to obtain your update patch, which method you use depends on how you obtained your software license. If you registered your software online (the license was not given to you by...
Procedure

June 8 2012, HT4964
Error - 6001 during installation of the software
This is usually a corruption in the InstallShield folder and prevents the installation of the software. This error will appear as you launch the software installer.
Software issues

June 8 2012, TS4962
Error (-5006 : 0x80004005) during installation of the software
Software issues

June 8 2012, TS4963
Error message on Mac when opening Storyboard Pro
--- Could not open /Applications/Toon Boom Storyboard Pro.localized/Toon Boom Storyboard Pro.app/Contents/usa/etc/resolution.conf
Software issues

June 8 2012, TS4965
Slow Performance using bitmaps and textures in Toon Boom Studio
Software issues

June 8 2012, TS4966
Troubleshooting Integrated Intel Graphic Cards
Software issues

June 8 2012, TS4967
No Pressure sensitivity with Wacom Intuos/Cintiq tablets (for limited user accounts)
If you setup user accounts on your machine with limited access to the Preferences and Library you should be aware of the following: You may be unable to obtain pressure sensitivity on the pen with...
Software issues

June 8 2012, TS4968
Looped sounds are discarded when creating symbols.
When a symbol is created from a selection that contains a looped sound, the sound will not be carried to the symbol.
Software issues

June 8 2012, TS4969
On Windows XP and Vista operating systems, it is not possible to install the application with non-administrator account.
Software issues

June 8 2012, TS4970
If online activation fails, what do I do?
Software issues

June 8 2012, TS4961
I want to activate the product on a new computer, but can't access the original computer?
If access to the original computer is not available, you may not be able to activate software on the new computer. In this case, please contact support@toonboom.com for assistance.
Software issues

June 8 2012, TS4954
My Image sequence is empty after rendering
You may encounter the following situation: When you generate an image sequence in PNG format using Toon Boom Studio all the frames that were created come out empty. This occurs when some options...
Software issues

June 8 2012, TS4944
D-04170 - Flicks option causes incorrect behavior where the drawing strokes appear without the pen touching the tablet
In Windows 7 when the following option is turned on: Use Flicks to Perform Command Action Quick and Easily available in the Control Panel > Pen and Touch > Flicks This results in...
Software issues

June 8 2012, TS4941
Licensing issue when upgrading, reformatting or with a new computer
If you upgraded your Windows or Mac operating system, or reformatted your machine without returning your license you may experience some errors. If you bought a new computer and are trying to...
Software issues

June 8 2012, TS4942
D-04077 - Bamboo Pen: stroke offset in mouse mode
Bamboo Pen tablet (driver 5.2.0-7a) on Windows Vista: Mouse mode causes offset in pen strokes.
Hardware issues

June 8 2012, TS4943
Watching your animation on iPad, iPhone or iPod
After you publish your animation to iTunes, you need to use the features in iTunes to convert it so you can sync it with: iPad iPhone or iPod For iPad ...
Procedure

June 7 2012, HT4938
D-04006 - When you drag and drop a template that is drawn with a pencil instead of a brush.
In Flip Boom All-Star if you scale a template, the lines of the drawing will often become so thick due to the scaling, that you will loose detail.
Software issues

June 7 2012, TS4935
D-03889 - The Select All shortcut does not work when the Text tool is selected.
If you select the Text tool in Flip Boom All-Star and then try to Select All by using the keyboard shortcut [Ctrl]+[A], it does not work. This occurs when you do the following: In current frame...
Software issues

June 7 2012, TS4936
Loss of pen tablet pressure sensitivity when using a Wacom Intuos tablet
Hardware issues

June 7 2012, TS4937
D-04107 - Quick Launch Icons not available
The Quick Launch Icons for Comic Boom are not available under Windows 7.
Software issues

June 7 2012, TS4939
D-04095 - Open GL view turns black or temporarily disappears when using the Xsheet scrollbar in Windows 7
In Windows 7 if the Aero GUI is switched on and the Xsheet scrollbar is used, the Open GL view becomes temporarily disabled (either Gray or Black). To restore the view, click on the drawing in either...
Software issues

June 7 2012, TS4940
How to download updates for Toon Boom products?
Service packs and updates are announced on our website or in the newsletter upon release. To obtain an update or patch for Toon Boom products, you must have a legitimate copy of the product. All...
Procedure

June 7 2012, HT4926
I want additional templates, where can I get more?
Keep checking our website at: http://www.toonboom.com/products/flipboomallstar/eLearning/templates If you sign up for our newsletter you will always be notified when new Flip Boom All-Star items are...
Procedure

June 7 2012, HT4929
Can I import images into Flip Boom All-Star?
Yes! Click on File > Import Image and select the file that you would like to import into Flip Boom All-Star. Flip Boom All-Star supports many file formats, such as .jpg, .png, .tiff, .psd and many...
Procedure

June 7 2012, HT4930
Mac 10.6 Snow Leopard - unsupported codecs - Workaround
When using Toon Boom Studio with Mac 10.6 Snow Leopard the following may occur: Some movie files, even though QuickTime player can open them, contain data that was created using a codec (compressor/...
Software issues

June 7 2012, TS4927
D-04025 - Loading a 4:3 project does not resize it to fit the 16:9 drawing view
Loading a 4:3 project does not resize it to fit the 16:9 drawing view - the top and bottom parts of the drawings are not visible until you pan the image or zoom out.
Software issues

June 7 2012, TS4933
D-04015 - When exporting to Flash, QuickTime, YouTube and other formats the filename is truncated if there is a period in the filename.
In Flip Boom All-Star when exporting to Flash, QuickTime, YouTube and other formats, the filename is truncated if there is a period in the filename. For example, if you export: FBA_1....
Software issues

June 7 2012, TS4934
How do I draw with colours other than the ones shown in the palette?
Double-click on a colour or click on the Edit Colour button. A Colour wheel will appear. Click on any colour you want. Then click on the OK button. The new colour will appear in the...
Procedure

June 7 2012, HT4868
How make a CD/DVD backup of your software
IMPORTANT: Make sure that you have a CD or DVD burner on your computer and not just a player. If you only have a player then you cannot burn the CD or DVD. Windows 7 1. Download...
Procedure

June 7 2012, HT4919
How do I increase the size of the eraser so I can erase thicker lines more easily?
Select the eraser tool and then use the Brush slider to alter the size of the eraser.
Procedure

June 7 2012, HT4920
Where are the templates, I can only find the drawing tools?
At the bottom of the drawing tools area, you will see a round button with a picture of some books on it. Click on this button and the library and templates will appear. The icon will change to...
Procedure

June 7 2012, HT4921
How do I draw behind the character that I am drawing?
After drawing the character or objects that you would like in the foreground, click on the Draw Behind button. It looks like a tree with a squiggly, blue stroke behind it. The button changes colour...
Procedure

June 7 2012, HT4922
How do I see the page before the one that I am working on?
Click on the button with the two people on it, this is the Show/Hide Previous/Next Pages tool. When you click on this button, you will be able to see the page right before and the page right after...
Procedure

June 7 2012, HT4923
Why can't I just paste my login and password into the YouTube upload window?
When you publish your movie and export it to YouTube, a YouTube Upload window appears with spaces where you can type your login name and password. You must TYPE your login name and your password...
Procedure

June 7 2012, HT4925
What characters can I use in my username or my password when registering on your website?
NOTE: Spaces are NOT allowed between characters in either Usernames or Passwords USERNAME: Will be your email address. PASSWORD: The following characters are allowed: a-z A-Z 0-9 _...
Procedure

June 7 2012, HT4918
How do I create a new animation?
Create a new project by clicking on the New button. The New button is located in the top row of the software interface and has a blank page depicted on its button. If you are still unsure, hold your...
Procedure

June 7 2012, HT4914
I want to work on one of my projects, where is it?
Click on the Open button to open a saved project. A window will appears so you can browse to the place where the project is saved.
Procedure

June 7 2012, HT4915
Can I change the software skin colour of Flip Boom Classic/Cartoon?
In Flip Boom Cartoon and Flip Boom Classic versions 4 and 5. 1. Open Flip Boom Classic/Cartoon. 2. From the top menu, go to Edit > Skins. 3. ...
Procedure

June 7 2012, HT4916
Difficulties using the Test SWF Movie interface controls
Software issues

June 7 2012, TS4908
Errata: Incorrect path for utransform utility under Windows given in Utilities Guide.
The path to access the utransform utility in Windows is incorrect as shown on page 5 of the Utilities Guide for Animate 2.
Software issues

June 7 2012, TS4909
I don't understand how to use Flip Boom Classic?
NOTE: Flip Boom Classic has been renamed to Flip Boom Cartoon. The demo and tour material provided on the Flip Boom Cartoon page works for Flip Boom Classic. If you are having a few problems look at...
Software issues

June 7 2012, TS4911
Creating a Multiple Point Camera Movement
Objective: To create camera movements using several different camera positions in Storyboard Pro (version 1). Method: This involves creating a scene with one less panel than there are camera...
Procedure

June 7 2012, HT4904
D-06382 - Problems moving Sound Columns in Xsheet
Moving sound columns around in the Xsheet may not work if some other columns remain hidden.
Software issues

June 7 2012, TS4892
D-06368 - Issues relating to using Close Previous Editors preference a module's yellow button in the Network
The Close Previous Editors preference does not get applied when opening an element or effect using the yellow button of the module in the Network. In this case it will not close the previously opened...
Software issues

June 7 2012, TS4893
D-02321 - Issue related to hiding sound columns in the Xsheet
In the Xsheet, if you try to hide a sound column it will not work if there is a drawing column between it and another sound column.
Software issues

June 7 2012, TS4894
D-06421 - Dragging and dropping multiple temples causes crash
Dragging and dropping more than one template when at least one of the templates comes from Digital Pro or Solo products causes the application to crash.
Software issues

June 7 2012, TS4895
D-06420 - Importing a QuickTime movie with sound may fail
This occurs randomly on Windows systems if you have QuickTime Pro installed on your computer. When you try to import a QuickTime movie which has a soundtrack it may fail. If it does, then the...
Software issues

June 7 2012, TS4898
B-03099 Unable to import AI files with layers
In Animate 2 and Animate Pro 2 you are unable to import AI files with layers because of a flag that was turned off for the Pdfimport utility.
Software issues

June 7 2012, TS4899
I can't hear my recorded sound when I play it back. What do I do?
Software issues

June 7 2012, TS4900
My voice distorts when I speak into the microphone. How do I fix this?
Software issues

June 7 2012, TS4901
My voice is too quiet when I play back my recording. What should I do?
Software issues

June 7 2012, TS4902
D-06262 Duplicate page places focus on incorrect page
For versions of Flip Boom Classic 3.0 and older, when you use the Duplicate Page option, the focus stays on the original page instead of changing to the newly created copy.
Software issues

June 7 2012, TS4903
D-06123 - Apply to Visible Drawing option may not work in the Camera view
The Apply to Visible Drawing in the Paint Tools Properties may not always work in the Camera view because it does not take into account if there is a peg displacement between the layers.
Software issues

June 6 2012, TS4883
D-06116 - Exiting symbols edited in the Library
Playhead returns to the first frame when exiting a symbol after editing it in the Library.
Software issues

June 6 2012, TS4884
D-06091 - Create Cycle in the Timeline does not work with frames for multiple layers
The Create Cycle command in the Timeline does not work with frames for multiple layers.
Software issues

June 6 2012, TS4885
D-06082 - Issue when using Insert Keyframe on a multiple frame selection in the Timeline
In the Timeline using the Insert Keyframe command on a multi-frame selection only creates a keyframe on one of the frames.
Software issues

June 6 2012, TS4886
B-03080 - The default alignment for newly created TVGs is set to Centre First Page instead of Centre Fit
The default alignment for newly created TVGs is set to Centre First Page instead of Centre Fit
Software issues

June 6 2012, TS4887
Is there a difference between sound and animation playback?
Yes. The differences between sound and animation playback are: Sound Playback Plays back sound in the Record Sound window and is based on the length of the recorded sound Animation Playback...
Procedure

June 6 2012, HT4872
How do I use the Record Sound feature?
In Flip Boom Cartoon or Flip Boom Classic, you can record sound directly over your animation by using the built-in Sound Record feature. You can find out how to use this feature in the software by...
Procedure

June 6 2012, HT4873
D-06307 - Issues when using dual monitor setup
When using Animate in a dual monitor setup on the second (right hand side or top most) monitor, the pop up menus in the Tools toolbar appear on the left side of the vertical toolbar.
Hardware issues

June 6 2012, TS4875
D-06304 - Incorrect keyframe value for velobased curves when copy pasting interpolated frame
When copying/pasting an interpolated frame and thus creating a new keyframe, the Velobased curves get a wrong keyframe value.
Software issues

June 6 2012, TS4876
D-06303 - Scan interface hides behind the application
The popup Scan interface will not come to the front, but instead hides behind the application.
Software issues

June 6 2012, TS4878
D-06283 - Using the "Restore Defaults" operation with "Vectorize automatically when options change" option
Using the "Restore Defaults" operation with "Vectorize automatically when options change" option (Vectorization Parameters) will only restore one change at a time. For example, if...
Software issues

June 6 2012, TS4880
D-06254 - Dragging portion of element with keyframes into a element with no keyframes
If your element does not have any keyframes created on it and you drag a portion of an element with keyframes on it to this new element, no keyframes will be created in the process of dragging.
Software issues

June 6 2012, TS4881
D-06157 - SWF Import: filenaming issue
.swf files that contain a period in the filename can not be imported.
Software issues

June 6 2012, TS4882
Can I import sound into Comic Boom?
No, it is not possible to import sounds.
Procedure

June 6 2012, HT4866
I don't understand how to use Comic Boom
Click on this link to see the Take a Tour demo, then click on each of the buttons in the demo to find out what each does. Or click on F1 in the Comic Boom software to access the Interactive User...
Procedure

June 6 2012, HT4867
How can I find out what all the buttons do in Comic Boom?
To find out what each button does and how it works, press F1 in Comic Boom to open the Interactive User Guide.
Procedure

June 6 2012, HT4869
What format can I show my Comic Boom comic strip in?
You can publish a video file of your comic strip in the following formats: iTunes QuickTime YouTube Facebook You can print your comic strips in three different layouts:...
Procedure

June 6 2012, HT4870
D-07822 - Camera and Drawing Views occasionally show refresh problems on Vista and Windows 7 when using OpenGL
On Vista and Windows 7, the Camera and Drawing view can become unresponsive when using OpenGL as a renderer.
Software issues

June 6 2012, TS4860
D-07723 - Camera and Drawing View stops working on ATI 4850 when using Direct3D
After rendering some objects, the Drawing and Camera views can become unresponsive when using Direct 3D as a renderer if you have an ATI 4850 video card.
Software issues

June 6 2012, TS4861
D-07600 - Bone transformations not working on NVIDIA 9800 GT with hardware shaders
We now know that if the newest drivers for this card are downloaded and a clean installation of them is performed, this problem should be resolved. When using OpenGL and the Hardware...
Hardware issues

June 6 2012, TS4862
D-04406 - When Pasting an object over another the drawing element does not cover the line art of the existing drawing object(s).
Software issues

June 6 2012, TS4864
Why can't I hear all the sound I recorded when I play my animation?
If you only have a short animation, the sound you are recording may last for longer than it takes to play the animation. In other words, if the animation stops before the sound does, the sound will...
Software issues

June 6 2012, TS4871
Can I open projects from Comic Boom in other softwares?
Flip Boom Classic and Flip Boom Cartoon can open projects from Comic Boom. You can then edit and save them in the current project format. NOTE: Once saved, you won't be able to open them up in...
Procedure

June 6 2012, HT4847
Can I open projects from Animation-ish in other software?
Flip Boom Classic and Flip Boom Cartoon can open projects from Animation-ish levels 1 and 2 (not level 3). To edit and save them you will have to convert them to the current project format. Once...
Procedure

June 6 2012, HT4848
Do I need an internet connection to export to YouTube or Facebook?
Yes, an internet connection is required when exporting to YouTube or Facebook.
Procedure

June 6 2012, HT4849
Do I need a Facebook account to export to Facebook?
Yes! You need to log into your Facebook account during the export process. You will also be asked to allow Toon Boom Animation as a Facebook application and to allow video uploads on your account....
Procedure

June 6 2012, HT4850
I provided my YouTube account and want the computer to remember it, is my password stored securely on the computer?
Yes, your password is stored using 128-bit encryption.
Procedure

June 6 2012, HT4851
Can I import sound into Flip Boom Classic/Cartoon?
No, but make sure to take a look at all of the sounds that are now included in the new Sound Library. You can also record sound directly over your animation by using the built-in Sound Record...
Procedure

June 6 2012, HT4854
Can I still use the software if my internet no longer works?
As long as the software was installed and activated on that computer you can use the software even if the connection to the internet is lost. However, if you want to export your completed...
Procedure

June 6 2012, HT4856
Can I use the Tips and Tricks guides from earlier versions of Flip Boom Classic?
Yes, you can still use older Tips and Tricks guides for more recent versions of Flip Boom Classic, as well as for Flip Boom Cartoon. Some of the icons in your current software may look different than...
Procedure

June 6 2012, HT4857
Can I buy this product on a CD?
No, you can only download it.
Procedure

June 6 2012, HT4858
I have a YouTube account but I can't export my video, what do I do?
Make sure that: Your internet connection is working Your video is at least 2 seconds long Your video is no longer than 10 minutes Your video is smaller than 2GB in...
Software issues

June 6 2012, TS4852
I have a Facebook account but I can't export the video, what do I do?
Make sure that: Your Internet connection is working At 6 frames per second, your video has to be at least 6 seconds long At 12 frames per second, your video has to be at least 4 seconds...
Software issues

June 6 2012, TS4853
I added a sound to my project, but I can't find it?
When you use the library arrow to add a sound to your project, the sound is added either at the beginning of your project, or directly after the last one. Try scrolling nearer to the end of your...
Software issues

June 6 2012, TS4859
What are the frames per second rates indicated on the speed slider?
The speed indicators shown on the speed slider represent the following frame rates in fps: Slow = 6 frames per second Medium = 12 frames per second Fast = 18 frames per second
Procedure

June 6 2012, HT4845
I have projects from older versions of Flip Boom Classic, can I open these?
Flip Boom Cartoon and Flip Boom All-Star can open projects made in all versions of Flip Boom Classic. Flip Boom Classic 5.0 can open projects made with these earlier versions: Flip Boom Classic...
Procedure

June 6 2012, HT4846
Can I make a copy of Flip Boom software to give to my friends?
No, it is not legal to make copies of Flip Boom software to give to anyone. If your friend would like a copy, it would be best for him or her to purchase the software directly from our website...
Procedure

June 6 2012, HT4841
Is there an instruction manual?
Yes! There is an Interactive User Guide. You can find it in Flip Boom by pressing F1 once inside the software or by going to the Help menu, at the top of the software interface or your screen, and...
Procedure

June 6 2012, HT4842
Do I need the internet connected after the installation to run the software?
No, after the software is installed AND ACTIVATED the computer does not need to stay connected to the internet. This means that if your internet connection fails you can still use the software. NOTE...
Procedure

June 6 2012, HT4843
Can I create custom libraries?
Yes, you can create custom libraries and save your drawings so you can use them later on. You cannot, however, create custom sound libraries for most of the Flip Boom Family products, with the...
Procedure

June 6 2012, HT4844
When should I use Pencil lines instead of Brush lines?
Sometimes it may be more efficient to use pencil lines instead of brush strokes when you are designing your characters. Since a pencil line has a single centre vector line, it allows you to change...
Procedure

June 6 2012, HT4832
How do I work with velocity in the Function Editor in Toon Boom Studio?
The velocity should be at 0 at the very first frame of your scene and at 100 at the very last frame of your scene. The gap in height between those keyframes that are located in the middle does...
Procedure

June 6 2012, HT4836
Do I need a working Internet connection for the Flip Boom products?
The Flip Boom products will not work unless you have a working internet connection to download, install and activate it. Once it is activated, the computer no longer needs to be connected to the...
Procedure

June 6 2012, HT4839
Can I activate the Flip Boom products by email?
No, you can only activate the Flip Boom products if you have a working internet connection on the computer where you are going to download, install and activate it.
Installation

June 6 2012, HT4840
Why can't I select certain frames in the Timeline/Xsheet?
You should be able to avoid this behaviour in Toon Boom Studio v4.0 by going to the Function Editor and unchecking Sync Current Frame. This issue has been resolved in version 4.5 of the software.
Software issues

June 6 2012, TS4835
Animate closes after I enter the PLE key
This is related to limited permissions set for your user account. You should be able to address this in the Windows Vista Start Menu by right-clicking on the application and then using the Run as...
Software issues

June 6 2012, TS4837
How many Shorts can I submit to the Showcase?
There is no limit, you can submit as many shorts as you want to. Our selection process determines which shorts are aired.
Procedure

June 5 2012, HT4819
Is there a maximum length for a short animation submission?
There are no restrictions on the length that a short can be. Any limits are related to the file size.
Procedure

June 5 2012, HT4821
Sound corruption and off synchronization when importing MP3 files
You may encounter the following situation: Sound corruption and overall mis-synchronization issue with MP3 files you are importing inside of your project. This is due to the fact the MP3 format is a...
Software issues

June 5 2012, TS4823
How do I submit an animation short?
Step 1: Read our legal Terms and Conditions. Step 2: Write to showcase@toonboom.com and provide the following: Attach both your animated short and a still image. If the file is larger than 9...
Procedure

June 5 2012, HT4814
By submitting my short animation to Toon Boom Animation, will I still own the rights to my short animation?
Yes, you will still own the rights to your animation short. Please read Toon Boom Animation Inc.'s Terms and Conditions (www.toonboom.com/legal/terms-and-conditions) carefully in order to...
Procedure

June 5 2012, HT4815
What is the maximum file size allowed for a submission to the Toon Boom Showcase?
For optimal results, the resolution of the video file should be 640x360 pixels. The clip should be in QuickTime format, uncompressed with a minimum height of 360 pixels. Files larger than 9MB can be...
Procedure

June 5 2012, HT4816
Are there specific guidelines for submitting a short in terms of content, censorship, style or nature?
No, but please be tasteful. Blasphemous, offensive or derogatory material will not be posted. Stereotypes based on race, culture or religion should be avoided.
Procedure

June 5 2012, HT4817
How long will my short be displayed in the Showcase?
There is no specific length of time that your Short will be displayed in the Showcase. Shorts are periodically removed to provide space for new work to be showcased.
Procedure

June 5 2012, HT4818
After I download my purchased product, where can I find the file on my computer?
Windows Depending on your web browser the default location may be your desktop. If not, try going to the Start Up menu and selecting your name (or the name of the user if it is not your name...
Procedure

June 5 2012, HT4810
How do I return to the download area?
Go to www.toonboom.com/members page, sign in with the username and password that you created when purchasing your product, then navigate to the My Products tab where you will see a list of all your...
Procedure

June 5 2012, HT4811
What if my download does not work?
The download server may have been momentarily busy. Please try again. Check if your computer accepts 'Cookies'. If not, please enable this option by going into your 'Control...
Software issues

June 5 2012, TS4812
How many computers can I install the software on?
Each program purchase gives you one license to install on one computer.
Procedure

June 5 2012, HT4807
How do I register my software?
If purchased as a download, registration is automatic. Otherwise: Log onto www.toonboom.com/members. Enter your username and password. Click on Product Registration tab and from the drop-down menu...
Procedure

June 5 2012, HT4808
I can't find my license key, what do I do?
Software issues

June 5 2012, TS4806
Which currencies do you accept?
We only accept US currency. When you pay with your international credit card, your financial institution will apply the current US dollar exchange rate according to your agreement with the credit...
Procedure

June 5 2012, HT4805
I ordered the wrong platform. What should I do?
In order to download the correct version of your purchased software, you need to log into the Toon Boom Animation website at www.toonboom.com. When you purchased your product, you were made to create...
Software issues

June 5 2012, TS4804
How can I get a receipt for my purchased items?
When you complete your order, we will send you an email.Once you complete the purchase process, you can also print the Thank You page.
Procedure

June 5 2012, HT4802
What do I do if I get an error message during my transaction?
Software issues

June 5 2012, TS4803
How do I order online?
To order a product online, do the following:Go to the Online Store section of our website http://www.toonboom.com/buy/onlinestore/customer/home.php?js=y and select the appropriate product.Check-out...
Procedure

June 4 2012, HT4793
What are VeriSign and PayPal?
These are secure online payment services, used online by companies throughout the world. They allow consumers to use their own credit cards or directly debit their bank accounts securely and in...
Procedure

June 4 2012, HT4794
Can I pay by cheque?
Yes. However, the cheque must be received by Toon Boom Animation and cleared by your financial institution prior to the product being provided to you. Other payment options are much faster and give...
Procedure

June 4 2012, HT4795
Is it safe to use my credit card to purchase Toon Boom products?
Yes, we are approved by VeriSign and our website uses SSL technology for data encryption.These are secure online payment services, used online by companies throughout the world, allowing consumers to...
Procedure

June 4 2012, HT4796
What happens to the information I give to you?
Toon Boom Animation takes the security of any personal information which you provide to us very seriously. Every precaution is taken to ensure that your rights are not infringed or compromised. Read...
Procedure

June 4 2012, HT4797
Do you charge sales tax?
Canada (except Quebec): 5% on all purchases (total amount) Quebec: 5% GST + 7.5% PST on all purchases Rest of the World and the USA: no tax (we have an exception for California users)
Procedure

June 4 2012, HT4800
Do you accept purchase orders?
The online store cannot accept purchase orders, but North American customers can place purchase orders by fax (+1-514-278-2666) or by email (sales@toonboom.com).
Procedure

June 4 2012, HT4801
My credit card information was not accepted, what can I do?
Software issues

June 4 2012, TS4798
What is Comic Boom?
Comic Boom allows children to create unique 4-panel colour comic strips using characters, backgrounds and speech bubbles. The program allows the user to draw on his/her own or use preloaded clip art...
Procedure

June 4 2012, HT4784
How do I to register for academic status?
Simply go to http://www.toonboom.com/edu/talp_stepA.php and follow the instructions.
Procedure

June 4 2012, HT4785
How does Animation-ish differ from other Toon Boom products?
Animation-ish is made up of three learning modules, the second of which is equivalent to Flip Boom. The 3-tier program was conceived by educators to introduce animation to children as young as four...
Procedure

June 4 2012, HT4788
Is there a time limit to download the software I purchased?
No, there is not time limit. Once you purchase the software, it is automatically registered in your account and you can download it at any time. There is no expiry date.
Procedure

June 4 2012, HT4791
What are the system requirements for Toon Boom products?
To find out the System Requirements for the Toon Boom product your are interested in, do the following: For Professional products:On the Toon Boom website homepage click on the Professionals link...
Procedure

June 4 2012, HT4782
What are Academic Versions?
Academic versions of our software provide users with full versions of our products at a reduced cost. This is done through the Toon Boom Academic Licensing Program (TALP), which enables schools,...
Procedure

June 4 2012, HT4783
Where can I find the tutorials?
Most Toon Boom products offer tutorials in the How To, Resources or e-Learning section within their product page on http://www.toonboom.com. The tutorials are listed and explained in this section, as...
Procedure

June 4 2012, HT4781
How to view your Storyboard Project in real time
To view your entire project in real time:1. In Storyboard select Menu > File > Export to Movie.2. Select QuickTime Movie (*.mov) and select Options.NOTE: It may be preferable to choose Quarter...
Procedure

June 4 2012, HT4769
What if I need help with Toon Boom products?
For support package information, go to the Toon Boom Support page (http://www.toonboom.com/support/) to find details about each of our support packages.This contains links to downloads, product...
Procedure

June 4 2012, HT4770
What does the Next Day Reply online support option offer?
We guarantee you an answer to your question within 24 hours during regular business days. Email support@toonboom.com
Procedure

June 4 2012, HT4771
How can I get technical support help?
The Toon Boom Knowledge Base covers most topics which you may have questions about. You can find technical support help throughout the Knowledge Base, including:
Procedure

June 4 2012, HT4773
Is it safe to download products from the Toon Boom website?
Yes! Our site is completely secure and there is no risk to you. You can download any Toon Boom product without concern. Click here to read more about our Privacy Policy.
Procedure

June 4 2012, HT4774
Why should I become a member of the Toon Boom family?
You'll be able to benefit from the many privileges awarded to our members that will keep you at the top of your game! Privileges include: Evaluate software products for freeGet discounts and...
Procedure

June 4 2012, HT4775
I forgot my Toon Boom password or username! How do I get it back?
If you cannot remember your password or username, do the following:Click on the My Account tab at the top right of the Toon Boom website. The member services webpage opens.Then click on the link:...
Procedure

June 4 2012, HT4776
What is Flip Boom and how does it work?
The Flip Boom Family products, including Flip Boom Cartoon, Flip Boom Doodle and Flip Boom All-Star, allow children to draw and colour characters, then bring them to life through the use of...
Procedure

June 4 2012, HT4777
Can children use the product if they are younger than the suggested age?
Yes, suggested ages are only used as a guide. Each child is different and therefore has various reading, writing and drawing skills as well as different levels of computer skills. Younger children...
Procedure

June 4 2012, HT4778
Which product should I consider for a teenager?
Artistically inclined teenagers who are comfortable with computers should be ready for Toon Boom Studio! Take a look:http://www.toonboom.com/products/toon-boom-studio/
Procedure

June 4 2012, HT4779
What is the difference between Toon Boom Studio and Toon Boom Animate?
Toon Boom Animate is intended for advanced or professional users, having much more powerful and advanced features and functions than those of Studio. See the Product Comparison Table for more details...
Procedure

June 4 2012, HT4780
Help does not show up when using Safari on Mac OS X
You may encounter the following situation:On the Mac OS X Safari web browser, the Toon Boom Studio Help will not load if you try to open it a second time. This results in the Table of Contents never...
Software issues

June 4 2012, TS4746
Partial image loss occurs when resizing the Drawing or Sceneplanning views.
You may encounter the following situation:If the Direct3D preference is selected and there are a large number of pencil lines drawn or shown inside a Clipping Mask, then corruption may occur in the...
Software issues

June 4 2012, TS4747
Only one tablet works when two tablets are connected to the computer
You may encounter the following situation:You may be unable to run two Wacom tablets on a single computer when you are using Toon Boom Studio.
Hardware issues

June 4 2012, TS4748
Changing Tablets causes the new Tablet to stop working in Toom Boom Studio
You may encounter the following situation:When you disconnect a Wacom tablet from a computer and connect a new tablet, the new one will not work correctly with Toon Boom Studio. You can remedy this...
Hardware issues

June 4 2012, TS4749
Gradient and textures displayed even when they are under Clipping Mask
If a clipping mask is using a drawing that has a gradient colour or a texture for the mask layer, the part painted with the gradient colour or the texture will not be used in the OpenGL or Quartz...
Software issues

June 4 2012, TS4750
Error Message: "Cannot open Toon Boom Templates.tbc. Invalid library file"
You may encounter the following situation:When running Toon Boom Studio on Mac you may get this error message, "Cannot open Toon Boom Templates.tbc. Invalid library file". This happens when two...
Software issues

June 4 2012, TS4751
Lower sections of Views are Missing
You may encounter the following situationWhen using Windows, the Views display incorrectly in Toom Boom Studio. All of the windows seem to be chopped off at the bottom.This is caused by the use of...
Software issues

June 4 2012, TS4752
Toon Boom Studio freezes or crashes when running an older version of Mac OS X
You may encounter the following situation:When you are trying to run an older version of Toon Boom Studio on the latest version of Mac OS X, you may experience freezing or crashing issues.Toon Boom...
Software issues

June 4 2012, TS4754
Quick Preview crashes and synchronisation is lost
You may encounter the following situation:Toon Boom Studio may freeze if you use Quick Preview (return button) when using a large number of bitmaps or large sound files.If your scene contains a large...
Software issues

June 4 2012, TS4755
Need QuickTime 5 to be installed when launching Toon Boom Studio even though it is installed
You may encounter the following situation: Toon Boom Studio requires you to install QuickTime 5 even though you have already installed it. The problem is caused by the fact that some of the...
Software issues

June 4 2012, TS4757
Error Message displayed while saving a project: "Error while saving the animation set. Unable to access file xxxxx.tbc.new"
You may encounter the following situation:Toon Boom Studio will notify you that there is an error while saving the animation set and it can not access some .tbc.new files.When you save a...
Software issues

June 4 2012, TS4758
Unable to download Toon Boom Studio
You may encounter the following situation:You can not download software from our website.To avoid malicious unauthorized downloads from our website, Toon Boom employs a referrer checking system.
Software issues

June 4 2012, TS4759
Why do I have to login each time I change a page on the website?
This problem occurs if your have the security level of your web browser set too high. In this case the information that tells the website you are logged in is not retained.
Software issues

June 4 2012, TS4762
Quick Preview is not working anymore or render does not preview after being finished
You may encounter the following situation:The Quick Preview ([Return] key) and flash render does not open the preview window after being performed.This is caused by some QuickTime version 7.1.3...
Software issues

June 4 2012, TS4763
Toon Boom Studio closes whenever I create a new project
You may encounter the following situation:Toon Boom Studio v3.5 closes without notice whenever you create a project from the Welcome screen or open an existing project.This problem is usually occurs...
Software issues

June 4 2012, TS4764
Difficulties with Tablet PC
Depending on the model of your Tablet PC you may encounter the following situation:The cursor lags behind the position of your pen when you are drawing. This occurs when the computer can not allocate...
Hardware issues

June 4 2012, TS4765
Mouse cursor does not update properly when changing tools
You may encounter the following situation:After selecting a drawing tool, the mouse cursor does not refresh properly and displays the cursor as an arrow instead of as crosshairs. This makes drawing...
Software issues

June 4 2012, TS4766
I cannot import my movies inside the software
Software issues

June 4 2012, TS4767
How to export to EDL for Final Cut Pro
To export to EDL for Final Cut Pro follow these steps:1. Go to Menu > Edit > Preferences.2. Open the Export tab and uncheck the Optimize Still Image Sequence option.3. Select Menu > File...
Procedure

June 4 2012, HT4768
D-09183 - Importing an image that was exported without compression results in lost quality.
Importing an image that was exported without compression results in lost quality. However, opening the same file outside of Flip Boom All-Star does not show any loss in quality.
Software issues

May 31 2012, TS3881
D-09182 - When exporting to Flash, QuickTime, YouTube and other formats the filename is truncated if there is a period in the filename.
When exporting to Flash, QuickTime, YouTube and other formats, the filename is truncated if there is a period in the filename.
Software issues

May 31 2012, TS3882
D-08563 - Tablet PC: Brush Presets preview not displayed
When using a Tablet PC, the Brush Presets preview fails to display in the Tool Properties window when the Brush tool is selected.
Hardware issues

May 31 2012, TS3887
D-08600 - Eyes icon may not correctly indicate whether the layer contains drawings
The eyes icon on the layers indicating whether the layer contains drawings or not, can be inaccurate. The type of eyes displayed may be incorrect. This may occur after copy/paste operations of panels...
Software issues

May 31 2012, TS3889
D-08543 - Cutter tool: Selection is lost after 2 operations
When using the Cutter tool, the Selection is lost after two operations.
Software issues

May 31 2012, TS3890
D-08579 - Paint Bucket using Apply to Visible Drawings does not work when active layer is empty
Paint Bucket using "Apply to Visible Drawings" does not work when active layer is empty.
Software issues

May 31 2012, TS3891
D-08663 - Layer opacity not supported with textured brush + textured colour
Transparency is not supported for brush strokes made with BOTH textured brush AND a textured or gradient colour pot. This includes layer transparency and transparency inside gradient colour pots
Software issues

May 31 2012, TS3892
D-08263 - Drawings not flushed by optimize project because of a shared element
Using the "Remove unused drawings option" from the Optimize project dialog will not work as it did in the previous version of the software, due to the new project structure.
Software issues

May 31 2012, TS3893
D-08586 - Export to 3-panel horizontal PDF with camera scale lower than zero
There might be some display issues in exported PDF files when one of the panels contains a camera with a scale lower than zero (flipped both horizontally and vertically).
Software issues

May 31 2012, TS3894
The software keeps failing when trying to print, what can I do?
My cartoon won't print.
Hardware issues

May 31 2012, TS3917
D-06251 - Drawing view is not refreshed on a second monitor in a dual monitor setup
The Drawing view is not refreshed on a second monitor in a dual monitor setup. Even if the Flip Boom Cartoon interface is placed so that the Drawing view is split between two monitors, only the...
Hardware issues

May 31 2012, TS3929
D-06261 - Crash caused by creating a new project when software was opened by double-clicking on an existing project
Creating a new project when Flip Boom Classic/Cartoon was opened by double-clicking on an existing project will cause the software to crash.
Software issues

May 31 2012, TS3930
D-06182 - [Mac OS X] Sound balance problem
When using Flip Boom Cartoon on Mac OS X the sound is not balanced when played in the Record Sound window immediately after recording.
Software issues

May 31 2012, TS3931
D-06810 - Graphic corruption issue may cause Mac OS X interface to freeze temporarily
Drawing with a texture or dynamic brush causes problems with FSAA enabled. Graphic corruption issue may cause the Mac OS X interface to freeze temporarily. Drawing with a textured brush while using...
Software issues

May 31 2012, TS3954
D-04406 - When pasting an object over another, the drawing element does not cover the Line Art of the existing drawing object(s).
When pasting an object over another, the drawing element does not cover the Line Art of the existing drawing object(s).
Software issues

May 31 2012, TS3960
What format can I show my animation in?
You can show your animation in the following formats: YouTube Facebook iTunes SWF MOV
Procedure

May 31 2012, HT3901
What do all the buttons in the software do?
To find out how each button works, do this: Open the software so it is on your computer screen. Press F1 on your computer keyboard to open the User Guide. The guide tells you about all the...
Procedure

May 31 2012, HT3902
I have Flip Boom Battat and have some templates that I bought, can I use these in another software?
Yes. Once installed using Flip Boom Battat, the purchased templates can be copied into your Flip Boom Cartoon, Flip Boom Classic or Flip Boom All-Star directory. You will need to copy the...
Procedure

May 31 2012, HT3906
How do I change my language setting?
The software supports different languages. To change the language, do the following in the menu bar: Windows Click on Edit > Language. Select the language of your choice. Close the...
Procedure

May 31 2012, HT3910
I don’t have the Internet on the computer where I want to install the software, what do I do?
You have to connect the computer to the Internet when doing the installation; there is no way of activating the software without it.
Installation

May 31 2012, HT3967
Downloading and Installing Storyboard Pro Service Pack
SP (Service Pack) is provided FREE of charge to existing Toon Boom Storyboard Pro customers. Downloading the software to your computer If you are a registered user of Storyboard Pro you can download...
Installation

May 30 2012, HT3884
How do I burn a CD/DVD of the software?
IMPORTANT: Make sure that you have a CD or DVD burner on your computer and not just a player. If you only have a player then you cannot burn the CD or DVD. All the procedures for making a CD/DVD are...
Procedure

May 30 2012, HT3915
Can I install the software on more than one computer?
Yes, as long as both have a working Internet connection. However, you must: Deactivate the software on the first computer (this computer needs to have working Internet connection to do this...
Procedure

May 30 2012, HT3924
How do I access the Sound Library and all of the new sounds?
To get to the Sound Library: Click on the music note button, at the bottom of the software window. This takes you to the Sound Library. In the Sound Library, sort through the sound catalogs...
Procedure

May 30 2012, HT3941
Can I download the software on my friend’s computer, then install, and activate it on my home computer? My computer is not connected to the Internet.
No! You must have an Internet connection in order to activate the software on your computer. You can download it to one computer and then place it on another computer, which has an active Internet...
Procedure

Installation

May 30 2012, HT3969
Garfields Comic Boom doesn't work with a resolution of 800 X 600
Garfield's Comic Boom doesn't work with a resolution of 800 X 600.
Software issues

April 10 2012, TS3871
I exported my comic to Flip Boom All-Star from Garfileds Comic Boom and part of my comic is missing. What do I do?
At the moment there is a problem when you export your comic from Garfield's Comic Boom to Flip Boom All-Star.
Software issues

April 10 2012, TS3873
Storyboard Pro compatibility with Final Cut Pro X
The latest version of Final Cut Pro (Final Cut Pro X) DOES NOT support the import of XML files at this time. WARNING: DO NOT UPGRADE TO FINAL CUT PRO X until such time that they have addressed this...
Software issues

April 10 2012, TS3883
Backward compatibility issues with files saved in SBP2 SP1
If you have installed Storyboard Pro 2 SP1 (service pack1) please be aware of the following:
Software issues

April 10 2012, TS3885
[Mac] Problems when project folder contains special characters
Problems will occur on Mac when working with Storyboard Pro projects whose main folder has been renamed to contain special characters. Errors include: Unable to convert older projects...
Software issues

April 10 2012, TS3886
D-04367 - License Wizard can't be launched - random issue
The License Wizard may not launch when using the direct path: Applications > Flip Boom Cartoon > Tools > LicenseWizard This issue is random and will more likely occur after the...
Software issues

April 10 2012, TS3932
D-07521 - Antialiasing causes slow brush stroke drawing - Using the Camera or Drawing view is sluggish
Using the Camera or Drawing view is sluggish.
Software issues

April 10 2012, TS3944
D-07495 - Drop-down arrow on tool buttons are too small on Windows 7
The arrow used to show the drop down menu to select tools is very small on Windows 7.
Software issues

April 10 2012, TS3945
D-07430 - Onion skin shading not applied to deformed objects with textures
Drawing objects that contain textures or gradients on previous and next frames will not be shaded in the onion skin.
Software issues

April 10 2012, TS3946
D-07535 - Crash when software running while performing a license upgrade
When upgrading a license a crash may occur if: Storyboard Pro is open OR Local License Manager is open OR Network License Manager is open
Hardware issues

April 10 2012, TS3947
D-07524 - Using Brush tool in Draw Behind mode displays the current layer on top of all other layers
The Brush tool will automatically display the current level on top of all the other ones under the following circumstances: You have Draw Behind setup with the Brush tool AND You are...
Software issues

April 10 2012, TS3948
D-07523 - Crash occurs while trying to paint in the Sketch area
Storyboard Pro will crash when you are in a new project and use the Paint or Unpainted tool to click in a new sketch area.
Software issues

April 10 2012, TS3949
D-07503 - Layer transparency is disabled when using draw behind
When the Brush Tool is in use with the draw behind option, layer transparency is not displayed in the Camera view.
Software issues

April 10 2012, TS3950
D-07504 - Real-time transparency previewing issue with Brush Tool
When drawing on a layer with transparency, the preview does not include the transparency of that layer. For example: Drawing with a black brush on a 50% opaque layer should preview a grayish stroke.
Software issues

April 10 2012, TS3951
D-07268 - Toon Boom Studio does not recognize that iTunes is installed
Problem with Toon Boom Studio not recognizing that iTunes is installed. After selecting Export to iTunes, Toon Boom Studio does not detect if iTunes is installed. A message is given stating that the...
Software issues

April 10 2012, TS3953
D-04398 - Issue when saving or exporting a file with a dot "." in the filename
When saving or exporting a file with a dot "." in the filename, the name is truncated at the point in the filename where the dot first appears.
Software issues

April 10 2012, TS3958
Changing resolution while Garfield's Comic Boom is working (Windows only)
In Windows, if you change the resolution setting to 1024 X 768 while Garfield's Comic Boom is open, you will lose the Drawing Space.
Software issues

March 12 2012, TS3872
Intermittant problem when using Drag and Drop from Library to Canvas
Drag and drop of an item from the library into the canvas won't work 80% of the time. (Driver issue)
Software issues

March 2 2012, TS3867
Installing Garfield's Comic Boom On Mac OS X - QuickTime error message appears
You may get a QuickTime error message while installing Garfield's Comic Boom on Mac OS X.
Software issues

March 2 2012, TS3869
I cannot draw text or send text to the back in Garfield's Comic Boom
When typing text with "draw behind" enabled it doesn't put the text behind. Also, you cannot select text and click "Send to Back".
Software issues

March 2 2012, TS3870
Odd font names when using Comic Boom 2 and Windows 7 or Vista
Comic Boom 2 uses the fonts which are included in your OS. If you use Windows 7 or Vista you will notice some strangely-named fonts in the list such as 10:15 Saturday night R BRK or 8-bit limit R...
Procedure

January 3 2012, HT3955
Defining sequential filename patterns when exporting
In Storyboard Pro, it is possible to define sequential file name patterns when exporting to Image Sequence, Bitmap, EDL and AAF (movie files). For example:%4s.%2p.%3f.%4F.tga %4s => shot...
Procedure

January 3 2012, HT3943
Can I listen to a sound before I add it to my project?
To listen to a sound and to help decide whether you want to add it to your project, do the following: Open the Sound Library, Click on the sound that you want to hear, Then click on the...
Procedure

January 3 2012, HT3940
Downloading and Installing Toon Boom Studio 6 SP1 (Service Pack 1)
SP1, service pack 1, is provided free of charge to existing Toon Boom Studio 6 customers. These customers should have received the download and installation instructions by email. If however that...
Installation

January 3 2012, HT3942
I missed the promotion that gave you 2 free template libraries, can I buy them separately?
Yes. You can download the FREE templates from the Flip Boom Cartoon How To webpage. NOTE: These templates work on both Flip Boom Cartoon and Flip Boom Classic Click on one of this link:...
Procedure

January 3 2012, HT3934
Why do some of my project's sound clips displayed in red?
If one sound is overlapped by another sound it will be displayed as follows: The clip will display with a jagged-edged at the point where the two sounds meet The clip will be surrounded by a...
Procedure

January 3 2012, HT3936
I cannot find the sound which I added to my project?
You may be looking in the wrong place, try scrolling nearer to the end of your project. When you use the library arrow to add a sound to your project: the sound is added either at the beginning...
Procedure

January 3 2012, HT3937
Does my computer need to be connected to the Internet to run Flip Boom Cartoon after I have installed it?
No. After the software is installed AND ACTIVATED the computer doesn’t need to stay connected to the Internet. This means that if your Internet connection fails you can still use Flip Boom...
Procedure

January 2 2012, HT3922
Can I record sound to go along with my animation?
Yes, you can speak or sing into the computer's microphone. It is easy to record sounds and match them to your animation. To find out how to use this feature: Click on Help > Flip Boom...
Procedure

January 2 2012, HT3923
Can I open Flip Boom Cartoon projects with Flip Boom Classic?
Projects made in Flip Boom Cartoon cannot be opened using Flip Boom Classic.
Procedure

January 2 2012, HT3895
Can I import images into Flip Boom Cartoon?
No. it is not possible to do this.
Procedure

January 2 2012, HT3897
I want to buy more templates, where can I get some?
Keep checking our website at: http://www.toonboom.com/products/flipboomcartoon/how-to/templates/ Sign up for our newsletter and we will notify you when new items are available, as well as the latest...
Procedure

January 2 2012, HT3903
Can I import images into Garfield’s Comic Boom?
Yes, you can import photos or other images. HOW TO DO IT One of the great things about Garfield's Comic Boom is that you can use your own digital photos or images in your comic. This lets you...
Procedure

January 2 2012, HT3879
How do I use the Signature Library to add my signature to my comic strip?
The Signature Library is where you keep signatures which you can add to your comic. To create a signature do this: Click on the Open Library Templates button, the Collections library appears...
Procedure

January 2 2012, HT3880
How do I paint behind the character I am drawing in Garfield's Comic Boom?
Click on the Draw Behind icon, (the icon is a mouse holding a piece of paper on the bottom left side of screen). A border appears around the icon when it is ready to use. You can now use the Brush...
Procedure

January 2 2012, HT3875
Can I import MP3s into Garfield’s Comic Boom?
No you cannot import MP3 files, but you can record your voice to add sound. To record sound, either your voice or homemade sound effects, you will need a microphone. If your computer does not have a...
Procedure

January 2 2012, HT3877

Knowledge Base

Can I import sound into Flip Boom All-Star?

Is my existing Product Code valid if a new version of a product is released?

Do I need a YouTube account to export to YouTube?

Can I give my drawings to my friend who has the same software?

I have projects from a previous version of Comic Boom, will I still be able to open them?

I can’t understand how to use Flip Boom Cartoon?

How do I start the Activation Wizard?

Mac OS X 10.8 Mountain Lion Installation Instructions

What happens if I change the Operating System on my computer?

Installing Toon Boom products on Mountain Lion

Animate Pro 2 returns Animate Pro version 1 Product Code by email

Application performance issue when there is no printer configured on Mac OS 10.6.3 and higher

D-08238 - Crash when exporting movie to YouTube

Boom Time (trial version expiration) set at zero when trial version installed on PC

My sound doesn't finish playing when I preview my movie. What's wrong?

How the Activation process works

Is there free support with Toon Boom products?

"You cannot continue. There is nothing to install" message appears while installing TBS.

Storyboard Pro 4: Bitmap layers exported to Harmony not visible in Harmony 10

How do I activate a site license (server license)?

How to Upgrade, Activate or Deactivate your software.

How do I deactivate a license?

Possible activation errors

Activation request after software was activated on your machine.

Which Mac Operating Systems will Toon Boom Studio run on?

Importing Flash and Illustrator files

Boom Time (trial version expiration) set at zero when trial version installed on Mac

D-08505 - [Mac] Quit from Welcome Screen doesn't work

Storyboard Pro 4: Loading v2 projects with Final Draft scripts in v4 (D-13126)

Storyboard Pro 4: Templates created with version 1.6 cannot be used

Storyboard Pro 4: Issue with displaying documentation in HTML 5 on Mac Mountain Lion (10.8) with Safari 6.0

Storyboard Pro 4: License.dat file must be manually edited

Storyboard Pro 4: QuickTime movies generated with export to XML (File > Export > EDL/AAF/XML) can’t be connected when importing in Final Cut Pro. (D-13470)

How to download software after purchase?

For Studio 7.1, DirectX Setting Requires Version 9

Are there boxed versions of any of the Toon Boom products?

D-11854 - Bones envelope layer shows phantom updates in Camera view when selected

D-11506 - Background not visible when user sprite is used in Bone Animation

D-11419 - Lip-sync is wrong when sound start time is different than zero

D-11377 - Icons are misaligned on main toolbar in small icon mode

D-11693 - Error! Cannot reopen saved Sample Project

D-11686 - Cannot change wrong peg loop value with saved project

D-09115 - Light table does not work when applied on bitmap

D-11703 - Crash while clicking in viewer with Transform tool selected when hitting the letter Y

D-11645 - Full Drawing Mode Freeze on Exit

D-11700 - Workspace menu option greyed-out before creating projects TBS 7

TBS 7.1 Global Library

TBS 7.1 Messages

TBS 7.1 Compatibility

TBS 7.1 Licensing

TBS 7.1 Preferences

TBS 7.1 Installation

D-11527 - Cannot rename elements by double-clicking

D-11464 - Recent file titles get squashed in the Welcome screen

D-11675 - Workspace menu option greyed-out before creating projects

D-11511 - Crash Runtime error with Minus Max Amount values TBS 7

Cross-grading from Animate or Animate Pro to Harmony

Upgrading a Network from Animate version 1 to Animate 2

Upgrading from Animate version 1 to Animate 2

Upgrading a Multi-seat setup from Animate version 1 to Animate 2

Cross-grading from Animate to Animate Pro 2

Returning Animate version 1 Product Code by email for an Animate 2 upgrade

How do I activate an individual license (local license)?

Is activation mandatory?

What is a Product Code?

Where can I find my Product Code?

What do I need to do to transfer a Toon Boom software to another computer?

What happens if I reformat my computer?

Is the Product Code restricted to a specific Operating System?

Is product activation related to product registration?

How is the information gathered during activation used?

I have several Toon Boom products which require activation, what can I do?

Can I use a Toon Boom product on more than one computer at the same time?

How does activation affect backup and restore tools?

Activating and Deactivating

Using Snapshots to Control Thumbnails for Timeline PDF Output

Upgrade License Procedure From Animate to Animate Pro

What are the specs for uploading my animation to YouTube and Facebook?

D-04384 - Problem using a drawing pen after clicking undo too many times